Customer Service Representative

3 weeks ago

Nusajaya, Malaysia BY MARLENA Full time

**Responsibilities**:

- Listen attentively to customer inquiries and empathize with their concerns, demonstrating a genuine commitment to resolving issues.
- Provide accurate and up-to-date information about products, services, policies, and promotions to customers.
- Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.
- Handle customer orders, returns, exchanges, and refunds in accordance with company policies.
- Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.
- Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.
- Escalate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.
- Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.
- Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.
- Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.
- Participate in ongoing training and development to improve skills, product knowledge, and customer service techniques.

**Qualifications**:

- High school diploma or equivalent
- Proven experience in customer service roles, with excellent communication and problem-solving skills.
- Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
- Empathetic and patient approach when interacting with customers, demonstrating a genuine interest in their needs.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, manage time effectively, and prioritize tasks to meet customer needs.
- Adaptability and flexibility to work in a dynamic and fast-paced environment.
- Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
- Ability to work both independently and collaboratively within a team.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Bilingual language skills (where applicable) may be a plus, depending on customer demographics.

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

Application Question(s):

- Are you able to commute to Iskandar Puteri for work?

**Language**:

- English (required)

License/Certification:

- driving license (preferred)

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