Customer Service Manager

5 months ago


Nusajaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Role Responsibilities:

- Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs);
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions;
- Using the in-house system to update all key collections, defects tracking, etc.;
- Preparing management report;
- Attending meetings with Project Team, Contractors, etc.;
- Ensuring the processing of orders.

Job Requirements:

- Diploma / Bachelor's degree in relevant field, such as business administration;
- At least 5 years, or above of customer service experience in Developer industry would be advantageous;
- Customer-First with a can-do attitude;
- Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding;
- Focus on details;
- Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude;
- Strong in analytical and problem-solving skills, leadership skills, organizational skills, negotiating skills, decision making;
- Able to work in a fast-paced environment and handle pressure well;
- Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior;
- Build a positive team environment;
- Motivate, and if necessary discipline the workforce.

Additional Requirements:

- Work committed and dedicated;
- Well time management;
- Able to handle task independently;
- Being well-versed in English, Bahasa Malaysia, Mandarin

**Salary**: RM6,000.00 - RM16,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer Service: 5 years (required)
- Housing Developer: 5 years (required)

**Language**:

- Mandarin (required)



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