Customer Service/success Manager

4 months ago


Nusajaya, Malaysia Pro-Select Recruit Full time

Join our team as a Customer Service/Success Manager for a dynamic and innovative property developer

If you're passionate about delivering exceptional after-sales support, handling customer queries seamlessly, and ensuring a smooth customer experience, **we want you.**

**What we have for you?**
- Working with a established & well-known brand
- 5 days work per week (enjoy work-life balance)
- Modern work space & secure parking space
- Work location: Johor Bahru

**Job Scope**:

- Deliver high-quality after-sales support, promptly addressing customer queries and needs.
- Direct customer requests to the designated resource and follow up on interactions.
- Utilize in-house systems for updating key collections and defects tracking.
- Prepare management reports for effective reporting.
- Attend meetings with Project Team, Contractors, etc.
- Ensure smooth order processing for a seamless customer experience.

**Requirements**:

- Over 5 years of distinguished customer service experience, specialized focus within the **developer industry**.

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM12,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Language**:

- mandarin (required)



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