![Agensi Pekerjaan Carpe Diem Executive Sdn Bhd](https://d10d02tod5sfve.cloudfront.net/poster-photo/default_image_company_gray.jpg)
Customer Service Manager
1 week ago
URGENT_
Role Responsibilities:
- Ensure aftersales support to customers by providing a highquality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs);
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions;
- Using the inhouse system to update all key collections, defects tracking, etc.;
- Preparing management report;
- Attending meetings with Project Team, Contractors, etc.;
- Ensuring the processing of orders.
Job Requirements:
- Diploma / Bachelor's degree in relevant field, such as business administration;
- At least 5 years, or above of customer service experience in Developer industry would be advantageous;
- Customer-First with a cando attitude;
- Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding;
- Focus on details;
- Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude;
- Strong in analytical and problemsolving skills, leadership skills, organizational skills, negotiating skills, decision making;
- Able to work in a fastpaced environment and handle pressure well;
- Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior;
- Build a positive team environment;
- Motivate, and if necessary discipline the workforce.
Additional Requirements:
- Work committed and dedicated;
- Well time management;
- Able to handle task independently;
- Being wellversed in English, Bahasa Malaysia, Mandarin
- Less than 50 years old
Work arrangements
5 days work - monday - friday - 9am -6pm
Job Types:
Full-time, Permanent
Salary:
RM6, RM16,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Expected salary?
- Notice period?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Housing developer: 5 years (preferred)
- Customer service management: 5 years (preferred)
Language:
- Mandarin (required)
Willingness to travel:
- 50% (preferred)
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