Instructional Designer

7 months ago


Kuala Lumpur, Malaysia ServiceRocket Full time

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career

Our Instructional Designer is responsible for developing technical product and process training for ServiceRocket customers who are fast-growing software companies. You will work closely with ServiceRocket customers to create eLearning and instructor-led courses for their customers. This role will also review, adapt, and update existing educational content and processes while recommending industry best practices to ensure consistent high-quality, requirements-based training opportunities and material.

**Responsibilities**:

- Leverage technology to create training course content, including eLearning and instructor-led course content and assets (presentations, instructor guides, quick reference materials, lab manuals, e-learning modules and surveys).
- Implement approved revisions to course materials as necessary to suit customer needs.
- Develop department best practices and share knowledge with internal resources.
- Leverage project management and agile development best practices to organize training projects and ensure high-quality outcomes to customers.
- Create, upload, and manage learning content in a Learning Management System (LMS)
- On occasion, assist trainers in delivery of technical training and conduct train-the-trainer sessions for instructors.

**Requirements**:

- Instructional Design experience (Agile/Rapid development such as SAM preferred)
- Experience using eLearning development tools (for example, Camtasia, Captivate, Articulate, Screenflow, etc.) to create online learning in SCORM, Video, and other formats.
- Video and audio production and editing skills.
- Ability and eagerness to rapidly learn highly technical products.
- High level of flexibility, creativity, and dependability.
- Project management and organizational skill sets.
- Strong verbal and written communication skills (including English).
- Experience in delivering content and presenting to an audience

**Preferred Requirements**:

- Strong technical background and experience using enterprise software in any of the following fields: Business Intelligence, Data Analytics, DevOps, APIs.
- Experience and understanding of software development methodologies and tools including any of the following: SQL, NoSQL, Git, Agile
- Strong understanding of web technologies (HTML, JavaScript, Apache, NGINX)
- Experience with Linux operating system

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.

Wear the Rocket and come grow with us


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