Customer Service

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

Performs order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...

**Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns;...

As a customer service ,you will be responsible for handling inquiries,issues ,and complaints from customers,and striving to provide high-quality customer service to meet their needs. What will be doing ? >Resolve customer problems and complaints ,finding suitable solutions to improve customer satisfication >Ensure communication with customers adheres to...

Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support &...

**Customer Service** **Responsibilities**: - Resolving customer complaints and concerns in a timely manner - Maintaining customer account information - Keeping records of customer interactions and transactions - Escalating complex customer issues to appropriate personnel **Skills & Requirement** - At least 1 year experience in customer service - Excellent...

Customer service officers are being scouted for an esteemed MNC located in Mid KL What you need to do: Respond to customer queries/ orders on designated communication platforms Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls Employ good customer service and communication skills,...

DUTIES AND RESPONSIBILITIES: Primary Job Functions: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information. - Meet personal/team qualitative and...

*Vacancy: - Chat Support - Thai* Location: Kuala Lumpur, Malaysia **Salary**: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200 Working Hour: 24*7 Rotational *Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience* Joining Date : 20th March, 2024 *Headcount: 35* *Job...

List-ID: 104514502Today 18:10 **Job Description**: - Responsibilities: - Handle day-to day operation, reporting, filing - To respond any customer query/complaint and to facilitate its prompt resolution. - Undertake any ad-hoc assignments as and when required. - Manage mini-projects to improve overall performance and processes. - Identify and assess...

Job Description Able to determine the issue for each interaction and assist professionally. Passionate in helping to resolve customer issues and complaint handling. Guide and resolve the issue professionally and efficiently. Assist customers to solve issues by providing the right solution. Respond promptly to customer inquiries to the designated...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and...

Handling members and all front-desk-related matters - Conduct checking-in of members and welcoming members and non-members alike; - Provide customer service to members and non-members by clearly understanding all the promotions and procedures of club operations, and referring inquiries or comments to the concerned parties; - Promote a friendly and...

Customer service reply customer in Malay or English **Job Types**: Full-time, Permanent **Salary**: RM1,500.00 - RM5,000.00 per month **Benefits**: - Flexible schedule - Opportunities for promotion - Professional development Schedule: - Day shift Supplemental pay types: - Attendance bonus - Commission pay - Overtime pay - Performance bonus - Signing...

Global business services company that specializes in providing customer engagement, technology, and outsourcing solutions.The RoleYou will be responsible for : • Providing introductory information to new customers• Ensuring that customers are satisfied with products or services• Following up with clients or customers to check that they’re still...

We are looking for an experienced individual to fill up the vacancies as customer service / online admin Job Scope: - Melayan pertanyaan Customer, follow up dengan customer dan mengekalkan rekod pelanggan. - Menguruskan dan membalas pertanyaan / pembelian customer melalui whatsapp dan social media. - Menyusun appointment customer utk dtg ke outlet -...

Able to determine the issue for each interaction and assist professionally. - Passionate in helping to resolve customer issues and complaint handling. - Guide and resolve the issue professionally and efficiently. - Assist customers to solve issues by providing the right solution. - Respond promptly to customer inquiries to the designated resource. - Keep...

**Role**:Customer Service Trainer **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Skills- Minimum requirement: - Education: A diploma holder or higher is preferred. - Minimum of 1 year relevance working experience in a voice channel...

JOB RESPONSIBILITIES: Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc. Resolving customer issues: In case of any disputes or issues, the Customer...