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Online Community Manager
5 days ago
As a Community Manager at Hatten Hotels Worldwide, you will be responsible for building,
nurturing and managing our online community of users and customers. You will play a pivotal role in developing and maintaining a positive brand image, improving user satisfaction, and driving growth through community engagement.
- Develop and execute a community engagement strategy to grow and strengthen our online community.
- Create and manage online forums, social media groups and other community spaces.
- Foster meaningful connections among community members, encouraging discussions and knowledge sharing.
- Generate high quality, relevant content to engage and educate the community.
- Create blog posts, newsletters, videos, webinars, and other content to keep the community informed and engaged.
- Collaborate with marketing and content teams to align community content with overall marketing efforts.
- Monitor community spaces for inappropriate content, spam or violations of community guidelines.
- Enforce community guidelines fairly and consistently.
- Respond to user inquiries, feedback and concerns in a timely and professional manner.
- Act as the voice of the community within the organization, gathering feedback and insights to inform product development and improvement.
- Conduct survey, polls, and focus group to collect user opinions and preferences.
- Organize and promote community events, webinars, contests, and meetups to encourage participation and build a sense of belonging.
- Monitor and analyze community metrics to track engagement, sentiment, and growth.
- Prepare regular reports on community performance and provide insights for continuous improvement.
Requirement:
- At least more than 5 years experience in related field.
- Language : Mandarin, English and Bahasa Malaysia
- Possess Degree/ Diploma/STPM or SPM and any other related educatio
**Salary**: RM5,000.00 - RM7,500.00 per month
Ability to commute/relocate:
- Malacca City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Digital marketing: 5 years (preferred)
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