![Hilton](https://media.trabajo.org/img/noimg.jpg)
Communications Center Agent
1 week ago
Communications Center Agent (Operator)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
**What will I be doing?**
As the Operator, you will be responsible for performing the following tasks to the highest standards:
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Handle all internal and external guest enquiries promptly with mínimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Be proactive towards customers, assisting them with any reasonable requests.
- Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
- Communicate effectively with F&B and Kitchen teams to ensure in-room dining's quality and effectiveness.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
- Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
- Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create an environment where “everyone sells”.
- Forecasting potential costs.
- Following company control procedures, controlling costs without compromising standards.
- Understand the quantity and quality of people needed to operate the department.
- Regularly review individual and team performance against objectives and provide feedback.
- Participate in annual appraisals in accordance
-
Communications Center Agent
1 week ago
Melaka, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Careline Agent
2 weeks ago
Melaka, Malaysia Hilton Full timeCareLine Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Careline Agent
2 weeks ago
Melaka, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Manager, Agency Takaful Growth
3 weeks ago
Melaka, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Regional Development Manager
4 weeks ago
Melaka, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Physiotherapist
3 months ago
Melaka, Malaysia Aspire Physiotherapy Full timeAble to perform a thorough assessment and create effective treatment plans Able to work in a team and communicate effectively Bring in new patients and secure follow up sessions Able to operate various physiotherapy modalities Generate sales and get involve in marketing the clinic's services Company Background Aspire Physiotherapy is committed in delivering...
-
Sales Agent
4 weeks ago
Melaka, Malaysia AviSenna Berhad Full timeYou will be an independent entrepreneur responsible for promoting and sharing diverse range of products. You will build and manage your own business, interacting directly with customers and providing them with personalised product recommendations. This role requires a strong entrepreneurial spirit, excellent communication skills, and a passion for helping...
-
Sales Associate
6 days ago
Melaka, Malaysia HMJ BIZPOINT SDN BHD Full time**Job Description/Responsibility**: - Do Customer records purchase and follow-up from database for repeat order sales. - Communicate effectively with agents or customer via online platform (by telephone, whatsapp, FB, Telegram and etc). - Responsible on manage a group of agents to convey all information and any activities schedule from the management. Also...
-
Finance Executive
3 weeks ago
Melaka, Malaysia Merison (M) Sdn Bhd Full timeMonitor and analyse account receivable (trade & non-trade). Ensure Trade & Misc debtors balances tally with finance system. Prepare monthly report to update management on status of outstanding receivables. Update and maintain prepayment schedule. Monitoring accounts receivables for non-payments, delayed payments, and other irregularities. Monitor monthly...
-
Careline Agent
4 weeks ago
Melaka, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Agent Property
3 weeks ago
Melaka, Malaysia PA INTERNATIONAL UNITED 81 Full time**Please take note** - Interview session will be held at Kluang office. - For the first 3 months (trial period) will work at **Kluang.** - After 3 months of trial period, will start working at the original place (Melaka). Remarks: 1. Selling new houses in Kluang, Batu Pahat, Johor area and others. 2. Have your own vehicle to travel to the showhouse and...
-
Personal Banker
2 weeks ago
Melaka, Malaysia Hunters International Sdn Bhd Full time**About the Company** As one of the largest banking players in South East Asia, we have expanded our banking business in Malaysia and across the region, including Hong Kong, China, Cambodia, Vietnam, Laos and Sri Lanka. We comprise a wide network of 264 branches in Malaysia and 150 overseas branches with a total staff force of over 19,000 employees reaching...
-
Personal Banker
3 weeks ago
Melaka, Malaysia Hunters International Sdn Bhd Full time**About the Company** As one of the largest banking players in South East Asia, we have expanded our banking business in Malaysia and across the region, including Hong Kong, China, Cambodia, Vietnam, Laos and Sri Lanka. We comprise a wide network of 264 branches in Malaysia and 150 overseas branches with a total staff force of over 19,000 employees reaching...
-
Personal Banker
2 weeks ago
Melaka, Malaysia Hunters International Sdn Bhd Full time**About the Company** As one of the largest banking players in South East Asia, we have expanded our banking business in Malaysia and across the region, including Hong Kong, China, Cambodia, Vietnam, Laos and Sri Lanka. We comprise a wide network of 264 branches in Malaysia and 150 overseas branches with a total staff force of over 19,000 employees reaching...
-
Guest Service Agent
4 weeks ago
Melaka, Malaysia Marriott International, Inc Full time**Job Number** 23209534 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...
-
Logistic Executive
3 weeks ago
Melaka, Malaysia Talent Houz Full timeIndustry **Glass Manufacturer** Location **Jasin, Melaka** **Responsibilities**: - Coordinate between shipper, shipping agent and internal supply chain on the importation of goods. - Handling and managing import related shipping documentations. - Monitoring the shipment status and coordinates with the suppliers, agents and internal stakeholders for...
-
Financial Director subang Jaya rm14000
2 weeks ago
Melaka, Malaysia Nala Groups Full timeResponsible for the overall financial and accounting functions of the Group - Prepare monthly Group’s financial management reports and accounts promptly - Prepare cash flow forecasts and manage cash flow, working capital and treasury functions - Oversee the daily financial operations, budgeting, and taxation functions - Examine and improve areas of...
-
Front Office Assistant
4 weeks ago
Melaka, Malaysia METRASQUARE HOTEL & AMES HOTEL Full timeThe Front Office Assistant responsible to performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness. **Duties and...
-
Specialist Procurement Shared Service Center
4 weeks ago
Melaka, Malaysia Infineon Technologies Full timeAs a Shared Service Specialist, you will join our Procurement department and work with different teams and global process owners to identify and implement improvement opportunities. In your new role you will: - Ensuring quality and effectiveness of the Supplier Master Data Maintenance processes - Work on automation, benchmarking and data analysis but also...
-
Admin Coordinator
3 weeks ago
Melaka, Malaysia Lifework HR Services Sdn Bhd Full time**Monday - Friday; 10.30am - 6.30pm** - EPF/Socso/SIP contributed - NO Agency Fee Work location : Pusat Niaga Bukit Baru Utama, Melaka **Responsibilities**: - Assist branch directors & managers in branch operations - Handle agents registrations, merchandises & enquiries - Update agent list on active/inactive on time & accurate - Arrange & attend...