Duty Manager

2 weeks ago


Melaka, Malaysia Rest Red House Melaka Full time

Supervise receptionists and bellhops to maintain a positive hotel image and monitor standard of their customer services.
- Conduct on-job-training for receptionists and bellhops
- Oversee and ensure the accuracy of Property Management System (PMS)
- Oversee daily operation and ensure hotel runs smoothly
- Assist and attend guests to check in/out
- Handle and resolve guests complain politely, calmly, and effectively
- Conduct daily briefings and ensure receptionists aware of guests’ special requests
- Manage and handle daily transactions accurately in cash, credit cards, and online banking transactions in settlements and ensure the petty cash always in appropriate levels
- Able to perform rotating shift whenever is necessary
- Work closely with housekeeping, maintenance, and reservation team and convey the message to receptionists clearly and effectively
- Make management-level situational assessments before escalation
- Clarify and report discrepancies to assistant and hotel manager
- Submission daily operation, weekly cash collection and petty cash reimbursement form, and incident reports to superiors

Requirement
- Preferably has at least 2 years of relevant experience
- Good communication skills
- Friendly and detail-focused in customer service
- Able to communicate in Mandarin with reservation team from China will be an added advantage

Pay: RM3,000.00 - RM3,500.00 per month

Expected Start Date: 05/16/2024


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