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IT Specialist
2 weeks ago
**17.04.2024**
IT Specialist
Type de contrat : CDI
Pays/Région : Malaisie
Ville : Kuala Lumpur
Travail : Systèmes d'Informations
Expérience : Minimum 3 ans
Société : HERMES RETAIL (MALAYSIA) SDN BHD
***
Description du poste
**Roles and Responsibilities**
- Handle IT helpdesk tickets, i.e. ticket assignment, prioritization, escalation and resolution
- Provide IT Onsite support as required for users based in Local Country including but not limited to the following services:
- Deployment and setup of Computer for new/existing users
- Deployment and maintenance of Point of Sales Tills
- Deployment and maintenance of Printers and Scanners
- Deployment and maintenance of Corporate Mobile devices
- Projects eg. New Store/ Office, Store/ Office renovations, New Pop up store, events, New Applications etc.
- Office 365 services
- Internet and intranet connection services
- File Share and Print services
- VPN remote access services
- Network/ Server Equipment support
- Maintenance of IT Equipment room at Stores/offices including Power Maintenance, Housekeeping and Environment monitoring
- CCTV security administration (in coordination with Regional Real Estate)
- IT Asset management ie. To manage and ensure Local IT Asset inventory is well maintained
- Facilitate Procurement process for IT hardware/ software asset for Local Country users
**Job Requirements**
- Min. 5 years of End User IT computing experience.
- Excellent knowledge of Microsoft Windows 10 and equivalent administration.
- Excellent support experience in areas of desktops, laptops, printers and MS Office software
- IT related Diploma/Bachelor’s degree preferred
- Certifications such as MCP and ITIL will be advantageous
- Basic English written/oral proficiency is a must for coordination with Singapore regional IT teams
A propos du groupe Hermès
- Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.
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