Customer Services Assistant
4 days ago
3-6 months performance bonus + yearly incentive + overseas company trip
- Attending to all incoming bookings for sea freight shipments and updating details into the system.
- Monitoring and processing of sea freight shipments import & export and to advise customer accordingly on the ETD and ETA upon inquiry via and submit correction manifest via EDI Port Klang.
- Maintain proper documentation filing of all operations correspondences and reports.
- Make telephone calls to customers to inform them of all details shipment update both export and import.
- To issue billing invoices and payment cheques to customers in a timely manner
- Maintain proper records of customer correspondences.
- Maintain proper housekeeping in the Ocean Department.
- Compile monthly report to Ocean Manager as directed.
- Maintain a current profile of all and shipping schedules out of departing and disseminating same to customers regularly
- To perform any other duties as and when instructed by immediate superior.
**Requirement**:
- SPM/STPM with two (2) years of experience in customer service and billing /related functions.
- Computer literate
- Must be self-motivated, have the ability to organize and prioritize large amounts of data and have good negotiation skills.
- Good command of both written and spoken English
- Good communication and human relations skills.
**Salary**: RM1,800.00 - RM2,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
COVID-19 considerations:
- Mask provided
- Weekly Self Covid Test (Test Kits Provided)
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