Quality Analyst

2 days ago


Shah Alam, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Quality Analyst (Indonesian/Thai)**

**Working Location: Bangsar**

**Tenure: 1 Year contract (Renewable basis)**

**Working Hour: Rotational Shift Basis**

**Basic Offered: Up to RM 5,500**

**Job Responsible**
- Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their work quality.
- Provides trend analysis, and participates in audit calibration processes where required
- Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
- Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
- Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using company methodology
- Develop and maintain quality audit processes/procedures
- Acts as point of contact for updates on knowledge and procedures
- Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
- Ensure high quality work products and processes, e.g. auditing and coaching
- Fact based findings followed
- Independence in audits
- Comply with company standards, procedures and policies and where relevant the client's policies and practices

**Job Requirements**
- Graduate with 2-3 years of working experience
- 1 — 2 years’ experience in Operations with excellence quality metrics
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Good knowledge of Training strategy and facilitation
- Good knowledge of language of the countries supported is an advantage
- Analytical frame of mind.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM5,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

**Experience**:

- quality analyst: 1 year (preferred)



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