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Analyst data Center
3 weeks ago
(1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
(3.) To maintain high login Efficiency (Availability) for customers.
(5.) To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
(6.) Work on value adding activities such Knowledge base update and self-development.
**Job Types**: Full-time, Permanent
Pay: Up to RM7,000.00 per month
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