Boutique Operation Assistant Live Host

3 weeks ago

Kuala Lumpur, Malaysia Sellection Sdn Bhd Full time

**About Us**:
Sellection earned an 8-figure sales revenue in Year 2021 and are excited to grow to 9-figure revenue by 2023.

Sellection is looking to expand our team for further exponential growth

Sellection believes in providing an exciting career journey for the team who are committed to grow together with the company. We are committed to providing training and development programs, and to sustain a culture of growth mindset to the entire staff.

**Why work at Sellection?**
- Career growth, technical, sales and leadership training provided
- High energy environment
- EPF + SOCSO
- Free meal every week

**Boutique Assistant**
- Fully responsible for the boutique’s daily operations such as opening/closing, and cleanliness of the boutique.
- Front-liner. Greeting and serving customers as they enter the store according to the SOP.
- Ensure customers are well-informed on any current sales, instalment payments, referrals program, membership and rewards programs, registration of S1S community and store return policy.
- Advising and assisting walk-in customers. Assist shoppers with merchandise (proper handbags, colour choices, collecting items from back inventory if needed, etc.).
- Promoting our online portal and our products. As well as upselling products.
- Restock items that are running low and maintain proper display appearances.
- Organising products in the physical boutique properly according to the SOP.
- Assist with inventory counts and placement of new products, including new in-store or window displays.
- Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system.
- Using the POS system to process payments from customers, including Card Machine and Cash.
- Request and store customer information during the payment process for database purposes.
- Keep a watchful eye for theft or mishandling of merchandise; act according to company policy.
- Prepare daily “Morning Boosters” on instagram stories (Instagram, Facebook ) for social media engagements.
- Be part of LIVE streaming activities on social media platforms to invite customers to purchase online, to visit physical boutique and to promote products.
- Assist creative team in playing as model or host for product reviews or short videos.

**Operation Assistant**
- To perform the fulfilment of the incoming orders, ensure the order & parcel has pack correctly.
- To responsible for daily picking, packing, and labelling.
- To prepare the packing in advance for peak days.
- To assist in loading & unloading of goods.
- Identify if there are any issues with items while packing.
- Report to supervisor if any issue or damage with items.
- To arrange items properly on the shelves.
- Abide by all company safety and hygiene regulations.
- Ensure good housekeeping.

**Live Host**
- Conducting daily live streaming as a host for various social media platforms, not limited to Facebook, Instagram, Tiktok and other related social media channels.
- Constantly engaging with users on social media (Live Talking, Comments Reply, etc.).
- Track, monitor, and understand Livestream's performance through insights and analytics.
- Make your live streams as interactive and engaging as possible.
- Driving in more revenue via the channel by generating more sell-out.
- Concreting customer loyalty throughout engaging content.
- Constantly updated on the latest marketing trends and happenings.
- Introduce, promote and demonstrate our products and services.
- Responsible for raising brand awareness.
- Involve in the live stream process, including scheduling, planning marketing and shooting for videos.
- To familiarize the product selling points, pre-plan live script & flow to make sure the live runs smoothly.

**Requirements**:

- IMMEDIATE Intake, to work in Wangsa 118 at Wangsa Maju (opposite Aeon Big Wangsa Maju, nearby Wangsa Walk Mall)
- Required language(s): Bahasa Malaysia, English
- Education & Experience : SPM or Diploma
- Disciplined and Courteous
- Friendly and/or easy going personality
- Positive attitude and customer oriented.
- Confident in Face-to-Face interaction.
- Able to work with minimum supervision, easy to follow instruction/SOP and report to Supervisor if any issue or damage with items.
- Value for speed and accuracy

**Salary**: From RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Can you work on weekend or public holidays?

**Experience**:

- Retail: 1 year (required)
- Live hosting: 1 year (preferred)

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