Front Office Assistant

7 days ago

Johor Bahru, Malaysia Lotus Desaru Beach Resort Full time

**Job Summary**

**Responsibilities**
- Adaptability: Effectively adjust to changes in work tasks or the work environment.
- Building Trust: Interact with others in an honest, fair, and respectful manner, giving others confidence in the intentions of the organization.
- Communication: Clearly convey information and ideas through various media; engage the audience to help them understand and retain the message.
- Guest Focus: Develop and sustain productive guest relationships; actively seek information to understand and address guests' needs.
- Personal Motivation/Passion and Drive: Establish high performance standards and a drive for results. Strive for improvement in personal skills, knowledge, and behavior. Take responsibility for achieving business results and persevere despite obstacles.
- Planning and Organizing: Establish courses of action for self and others to ensure efficient work completion.
- Problem Solving/Decision Making: Identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing solutions.
- Stress and Emotional Resilience: Maintain stable performance and positive relationships with others while under pressure or opposition.
- Teamwork: Work efficiently and effectively in a team environment to achieve shared business targets and goals. Respect and support colleagues to ensure excellent service delivery to all internal and external guests.
- Technical/Professional Knowledge and Skills: Demonstrate a high level of position-related technical knowledge and skills.

**Job Procedures**
- Relieve and assist the Reservation Manager as required.
- Maintain up-to-date and accurate reservation records.
- Ensure all reservations received are recorded and entered into the computer system, and that the reservation status is always up-to-date.
- Compile daily, weekly, and monthly reports as per hotel policy.
- Prepare reservations for review by the Front Desk.
- Maintain the waitlist and monitor closely on the cut-off date.
- Regularly review written communications for sales leads and advise the Sales Department of any leads found.
- Handle guest comments or complaints related to the services of the Reservations Department and take necessary action.
- Maintain and update guest history files and merge and purge data in liaison with Front Office Management.
- Adhere to hotel policy at all times.
- Constantly improve the image of the Reservation Department.
- Upsell to higher room categories to achieve or exceed the forecasted average room rate.
- Enter and process reservations and confirmations for the hotel.
- Record all inquiries not booked.
- Maintain an accurate filing system.
- Maintain group files and prepare group rooming lists as required.
- Prepare the daily arrival list, check all reservations against special requirements, and update traces and correspondence details.
- Maintain and update Sales Office KL information and room inventory regularly.
- Provide accurate information about all Hotel Equatorial hotels, their services, and facilities.
- Maintain and update guest profiles and history regularly.
- Maintain and update company, travel agent, and source profiles regularly, providing accurate information as required.
- Comply with instructions or assignments given by the Department Head and Reservation Manager when requested.

**Qualifications**
- High school diploma or equivalent; college degree preferred.
- Previous experience in a front office or administrative role, preferably in a hotel or hospitality setting.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software for reservations and administrative tasks.
- Ability to handle stress and remain composed under pressure.
- Strong organizational and problem-solving skills.
- Ability to work both independently and as part of a team.

Pay: From RM2,000.00 per month

**Education**:

- STM/STPM (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Expected Start Date: 07/01/2024

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    6 days ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    2 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    1 week ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Front Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. **Job Types**: Full-time, Fresh graduate **Salary**: RM1,500.00 - RM1,700.00 per month **Benefits**: - Free parking -...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Front Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. **Job Types**: Full-time, Fresh graduate Pay: RM1,500.00 - RM1,700.00 per month **Benefits**: - Free parking - Health...

  • Front Office Assistant

    3 weeks ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Front Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. **Job Types**: Full-time, Fresh graduate **Salary**: RM1,500.00 - RM1,700.00 per month **Benefits**: - Free parking -...

  • Front Office Assistant

    2 months ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Deliver the basic standards and provide exceptional guest service at all times. - Maintain positive guests and colleagues interaction with good working relationships. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Provide excellent service to internal customers as appropriate. -...

  • Front Office Supervisor

    4 weeks ago

    Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...

  • Front Office Supervisor

    6 days ago

    Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...

  • Front Office Assistant

    3 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    3 days ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    6 days ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    1 week ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Maintain a positive attitude and good personal hygiene and appearance. - Provide excellent customer service to all customers, members, guests and staff, including answering questions about golf course. - Be knowledgeable of Austin Heights Golf Club's programs, services and fees as well as programs, lessons and events. - Perform cash handling duties and...

  • Front Office Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...

  • Duty Manager

    3 days ago

    Johor Bahru, Malaysia FIVES HOTEL JBCC Full time

    **Position**:Duty Manager **Location**:No. 45, Jalan Wong Ah Fook, 80000 Johor Bahru,Johor, Malaysia **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support,...

  • Duty Manager

    6 days ago

    Johor Bahru, Malaysia Fives Hotel Full time

    Vacancy Position**:Duty Manager** **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values...

  • Duty Manager

    5 days ago

    Johor Bahru, Malaysia Hotel Pandan City Full time

    **Position**:Duty Manager **Location**:Hotel Pandan City, 6, Jalan Pandan Ria 6, Kangkar Tebrau, 81100 Johor Bahru, Johor. **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the...

  • Front Office Executive

    2 months ago

    Johor Bahru, Malaysia AUSTIN HEIGHTS GOLF & COUNTRY RESORT SDN BHD Full time

    Responsibilities: 1) Trains, cross -trains, and retrains all front office personnel. 2) Participates in the selection of front office personnel. 3) Schedules the front office staff. 4) Supervises workload during shifts. 5) Maintains working relationships and communicates with all departments. 6) Verifies that accurate room status information is maintained...