Customer Experience

Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty. **Salary**: RM1,800.00 - RM2,500.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday - Rotational shift Supplemental pay types: - Overtime...

CUSTOMER SUPPORT - Help customers with questions and give customers information about a company’s or organisation’s services, products and policies. - Identify customer needs and ensure clear communication to related internal departments. - Strong phone contact handling skills and active listening. - Ability to multi-task, priorities, and manage time...

**Customer Success Associate is a very critical role to the company and the incumbent acts as an ambassador to the brand.** **The main objective of this role is to provide an A-class customer experience via call or virtual. Customer Success Associate will be assisting our customers case-by-case and ensure any enquiries or issues are attended timely,...

**Position: Customer Focus Executive** **Industry: Manufacturing** **Location: Klang, Selangor** **Salary: RM7000-RM10,000** **Responsibilities**: - CFE Managers projects by customers account bases covering global manufacturing sites to achieve customer-related business performance, such as product quality goals, shipment fulfilment targets and to manage...

Provide first-level technical support using documented procedures and available tools. - Escalate issues in time to resolve customer issues quickly and to their complete satisfaction. - Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely. - Keep our customers...

**Responsibility** - Handle inbound calls and outbound calls if required - Maintain accurate records and document all customer service interactions and resolutions - Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback - Measure and report insights from customer feedback data to respective departments...

**Responsibilities** - Provide quality customer support and assistance through Voice and Digital channels for our customers - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Data entry and reporting of the tickets handled on a weekly and monthly basis -...

We are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our...

As a Customer Relations Advisor, your role is integral to delivering excellent customer experiences and ensuring their satisfaction. You will be responsible for assisting customers with inquiries, addressing concerns, and providing support across various communication channels. Your friendly demeanor, effective communication, and problem-solving skills will...

Assist to resolve client’s issues via incoming inquiries with great customer service - Reply Shopee, lazada enquiry and chat - Perform follow up calls to clients - Ensure the processes are smooth and generate new ideas in improving the customer service level - Ensure customer satisfaction throughout the customer experience - Monitor and track the process...

Job responsibilities - Address customer complaints, issues, and concerns in a courteous and empathetic manner to ensure customer satisfaction. - Provide product information, troubleshoot problems, and offer appropriate solutions to customers. Job requirements - Proven experience in customer service is preferred. - Familiarity with various social media...

**RESPONSIBILITIES**: - Monitoring inventory and shipment transition for accuracy - Create POD from WMS system & ASP system. - Manage daily operations & Administration. - Responsible of complete order fulfilment - Prepare & create manual orders. - Document fillings ensure proper documentation archiving. **KEY SKILLS and REQUIREMENTS**: - At least a SPM...

**CUSTOMER CARE EXECUTIVE**: Our team in **Shah Alam** currently has an opening for a **Customer Care Executive** **YOUR ROLE & RESPONSIBILITIES**: **Job Overview**: As a Customer Care support in operation team, you will play a vital role in ensuring smooth and efficient delivery processes for customers. This position involves monitoring deliveries,...

As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits. If this sounds like something you may be a good fit for,...

**JOB PURPOSE** - Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department. - To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved **KEY RESPONSIBILITIES** - Process customer orders,customer...

Job Description: Provide comprehensive support services for Khind's group products, which include: Attend and deliver exceptional customer service for customers visit our service centre or contact us through our hotline. Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel....

Job description **Responsibilities**: - Providing good and effectives customer and member services. - General customer services, enquiries & complaints. - Morning tea serving, opening ritual & closing greetings. - Gift wrapping. - Exchange, return & refund. - SOGO card member point checking & enquiries. - SOGO card reward redemption - To perform other...

Job Vacancy Customer Service Executive Job Descriptions Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person Provides solutions and information to concerns. Preparation and standardization of documentation, reports and proposals given to clients....

**Objective / Purpose of the Job** The Customer Service Executive is responsible to assist on **daily export job arrangement,** ensure customer’s requirements are fulfilled **Key Activities / Accountabilities** - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade...

The Sales Officer reports to the Sales Manager and responsible for coordinating all sales order and planning deliveries schedule to customers. Specifically, Sales Officer is responsible for; **Responsibilities**: - Prepare quotation to customers. - Attending to all queries of the customers. - Secure the best selling price for the company's products. -...