Financial Lines and Liability Claims Specialist

2 weeks ago


Petaling Jaya, Malaysia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.

Summary

**Responsibilities**:
1. Claims Management
- Investigate and assess claims related to financial lines (e.g., Directors and Officers Liability, Professional Indemnity, Cyber Liability) and liability insurance products (e.g., General Liability, Product Liability).
- Analyze policy coverage, determine liability, and assess claim damages in accordance with policy terms and conditions.
- Collaborate with internal stakeholders, including underwriting and legal teams, to gather relevant information and make informed claim decisions.
- Negotiate settlements with claimants or their representatives to achieve favourable outcomes for both the company and the insured.

2. Documentation and Reporting
- Maintain accurate and detailed claim files, including documentation of investigation findings, correspondence, and settlement agreements.
- Prepare comprehensive claim reports and provide regular updates to management and stakeholders on claim status, trends, and potential risks.

3. Customer / Intermediary Experience
- Provide timely and responsive communication to insureds, brokers, and other external parties regarding claim inquiries, status updates, and resolution efforts.
- Address customer / Intermediaries concerns and inquiries with professionalism and empathy, striving to exceed expectations and maintain positive relationships.

4.Quality Assurance / Risk Management
- Ensure compliance with company policies, regulatory requirements, and industry best practices in claims handling.
- Conduct quality reviews of claim files to identify opportunities for process improvement and implement corrective actions as needed.

5. Team Collaboration
- Collaborate effectively with colleagues within the Claims Department and across other functional areas to share knowledge, leverage expertise, and support departmental goals.
- Provide mentorship and guidance to junior claims professionals, fostering their professional development and growth within the organization.

6. Technology
- Collaborate with IT teams to identify opportunities for system enhancements and workflow automation to improve claims handling effectiveness and customer experience.
- Engage with cross-functional teams, including IT, data analytics, and business intelligence, to identify opportunities for technological innovation and integration within the claims management lifecyc

Requirement:

- Bachelor's degree in Business Administration, Insurance, Finance, or related field
- Minimum of 5 years of experience in claims management within the insurance industry, with a focus on financial lines and liability claims.
- In-depth knowledge of insurance policy coverage, liability principles, and claims investigation techniques.
- Strong analytical skills with the ability to use analytical tools such as Tableau, Power BI and Excel.
- Excellent negotiation, communication, and interpersonal skills, with a customer-centric approach.
- Proficiency in claims management software, Microsoft Office Suite and other work related technologies.
- Professional certifications in relation to Insurance is preferred (MII)

Application Close Date: 30/05/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.



  • Petaling Jaya, Malaysia QBE Insurance Group Limited Full time

    Financial Lines and Liability Claims Specialist, Asia **Primary Details** Time Type: Full time Worker Type: Employee Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company...


  • Petaling Jaya, Malaysia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines. **Summary** **Responsibilities** 1. Claims...

  • Manager, Claims

    2 weeks ago


    Petaling Jaya, Malaysia QBE Insurance Group Limited Full time

    Manager, Claims (Financial Lines & Liability) **Primary Details** Time Type: Full time Worker Type: Employee To assist in the management of the day to day activities of a team of Claims staff, directing, monitoring and controlling the handling of Claims within the control of the team **Primary Responsibilities** - Support the implementation and...

  • Manager, Claims

    3 weeks ago


    Petaling Jaya, Malaysia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee To assist in the management of the day to day activities of a team of Claims staff, directing, monitoring and controlling the handling of Claims within the control of the team Primary Responsibilities - Support the implementation and communication of Financial Lines & Liability Claims strategy...

  • Manager, Claims

    3 weeks ago


    Petaling Jaya, Malaysia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee To assist in the management of the day to day activities of a team of Claims staff, directing, monitoring and controlling the handling of Claims within the control of the team **Primary Responsibilities** - Support the implementation and communication of Financial Lines & Liability Claims...


  • Petaling Jaya, Malaysia QBE Insurance Group Limited Full time

    Claims Processing Analyst, Financial and Liability, Asia **Primary Details** Time Type: Full time Worker Type: Employee Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company...

  • Manager, Claims

    2 weeks ago


    Subang Jaya, Selangor, Malaysia QBE Insurance Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeTo assist in the management of the day to day activities of a team of Claims staff, directing,monitoring and controlling the handling of Claims within the control of the teamPrimary Responsibilities Support the implementation and communication of Financial Lines & Liability Claims strategy to support...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Investigate and resolve all types of claims in a technically excellent manner ensuring they are settled at optimum costs. - Ensure that claims are calculated correctly. - Identify and investigate coverage issues to ensure that the Company’s liability is in line with contractual commitments. - Manage disputed claims and other...


  • Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    **Position: USP Claims Management Specialist** **Headcount: 1** **Contract Duration: 12 months** **Location: CD Tower, PJ** **Experience: 1 to 3 years** **Mandatory Requirements**: - Claim Management. - Stakeholder Management. - Good Communication skills. - Flexible to work on weekend to support ad-hoc request from MCMC. **USP Claims Management...

  • Tax Specialist

    3 weeks ago


    Petaling Jaya, Malaysia Sinergia Talents Sdn Bhd Full time

    **Position Overview**: **Responsibilities**: - Prepare and file tax returns for individuals, businesses, and other entities in compliance with relevant tax laws and regulations. - Conduct thorough reviews of financial records to identify potential tax deductions, credits, and liabilities. - Analyze tax implications of business decisions and provide...

  • Claim Specialist

    2 weeks ago


    Petaling Jaya, Malaysia AXA Partners, Asia Assistance Network Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

  • Graduate Trainee

    3 months ago


    Petaling Jaya, Malaysia PLUS Full time

    DescriptionClaims Management/Insurance Legal Advisory Received incoming document from claimant & section office (via normal mail, e-mail, by hand) and acknowledge receipt on each of the document. Acknowledge (send email) to the claimant if the document received via email. R equest/follow up for the incomplete/outstanding document from claimant/Section. ...


  • Petaling Jaya, Malaysia PUNCAK GENTING SDN BHD Full time

    **CFO responsibilities include**: - Driving the company’s financial planning - Performing risk management by analyzing the organization’s liabilities and investments - Deciding on investment strategies by considering cash and liquidity risks **Job brief** We are looking for an experienced **Chief Financial Officer or CFO** to perform effective risk...


  • Petaling Jaya, Malaysia Training and Financial Full time

    **Nature of Business**: Established training and financial provider company **Location**: Damansara **Working Days**: 5 days ( Mon-Fri, 9am - 6pm) **Salary**: RM3,000 - RM3,500 **Job Requirement**: - Strong passion for social media, digital marketing and emerging trends in the digital space. - Posses at least degree in marketing, communications,...

  • Financial Associate

    4 days ago


    Petaling Jaya, Malaysia DXC Technology Full time

    Skilled financial specialist to join our accounts payable team to help process, track, and record payments in an accurate, efficient, and timely manner. The accounts payable specialist will have both a day-to-day and ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued partners. **Key areas of...


  • Subang Jaya, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time

    Position: USP Claims Management SpecialistHeadcount: 1Contract Duration: 12 monthsLocation: CD Tower, PJExperience: 1 to 3 yearsMandatory Requirements: Claim Management. Stakeholder Management. Good Communication skills. Flexible to work on weekend to support adhoc request from MCMC.USP Claims Management SpecialistResponsibilities /Accountabilities: Must...


  • Petaling Jaya, Malaysia PERI Full time

    Contract Management Specialist (f/m/d) | Region APAC **Posting Date**:Feb 22, 2024 **Location**: Petaling Jaya, MY **Company**:PERI **Contract Management Specialist (f/m/d) | Region APAC** PERI APAC Services **What you'll do on a typical day**: - Support the subsidiaries of PERI in the Asia Pacific region (India, Philippines, Indonesia, Thailand,...


  • Petaling Jaya, Malaysia MyValiant Full time

    **The day-to-day activities**: - To work closely with FP&A head and other stakeholders to provide finance support to business stakeholders around various retail product launches. - Work with financial control team in providing the technical accounting for the new products to be launched. - Work with financial control team & project to ensure GL is set up...

  • Claim Executive

    2 weeks ago


    Petaling Jaya, Malaysia HEALTH CONNECT SDN BHD Full time

    **KEY TASKS & ACCOUNTABILITIES** - Processing SP claims by assessing and keying in hospital invoices into CIS with reference to the client’s policy (SOB). Ensuring final diagnosis / consultation / medications are correct with supporting documents. - Follow up with hospitals for unanswered queries. - To adhere to the Company's procedure in accordance with...

  • Claim Executive

    2 months ago


    Petaling Jaya, Malaysia HEALTH CONNECT SDN BHD Full time

    **KEY TASKS & ACCOUNTABILITIES** - Processing SP claims by assessing and keying in hospital invoices into CIS with reference to the client’s policy (SOB). Ensuring final diagnosis / consultation / medications are correct with supporting documents. - Follow up with hospitals for unanswered queries. - To adhere to the Company's procedure in accordance with...