Insurance Operations Specialist

1 week ago

Kota Damansara, Malaysia Mercer Full time

**Broking Operations (Policy Processing)**
- The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients.
- The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and underwriters.
- They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments.

**Insurance Operations** Specialist****:

- Policy Servicing/Policy **Processing (Supporting** Hong Kong)**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various lines of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Learn insurance operations best practices from regions across ASEAN
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Perform tasks associated with processes such as, Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices
- Ensure seamless and timely delivery and process of complex as well as normal tasks assigned
- Ensure timely communication with clients and colleagues by offering updates and resolutions when required
- Ensure adherence to policies and procedures as per organization’s standards and SOPs
- Take part in investigation on queries and errors as well as assisting in developing action plan to drive improvement

**What you need to have**:

- Minimum of Bachelor's Degree in** any field**
- ** 1-5 **years'** relevant** **working **experience** in** an Insurance** Shared Service** Center**
- ** Able to read and write Chinese**
- High Proficiency in using MS Office Application
- Good communication and interpersonal skills

**What makes you stand out**:

- At least** 1-2 years of** **similar** working** experience **in a**n** Insurance Shared Service Center**
- ** Able to converse in Cantonese**
- Possess drive to meet assigned KPI.
- Detail-oriented to comprehend and summarize appropriate information
- Willing to learn and take on new challenges
- Excellent coordination skills and ability to work with multiple stakeholders

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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