![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
**Role**:Customer Service Executive -Chat
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Chat
Key Skills: Customer Service Thai chat Chat Process Chat Support BPO industry Customer Care BPO Call center inbound and outbound process International BPO
- Title: Customer Service Advisor (Thai Speaking)
Job Location:Penang
Work Type: WFO
**About Company?**
Its one of the largest BPO companies in Malaysia, Is a multilingual hub that supports services in more than 20 languages and dialects in Asia. The company has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. The company has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
**Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.
**Requirements**:
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must have **B2 level English** Language Proficiency (reading, writing, speaking and aural comprehension)
- Proficiency in reading, typing, and speaking **Thai** is a must.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.
**#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
-
Customer Services
6 days ago
George Town, Penang, Malaysia CXL Executive Sdn Bhd Full timePOSITION:TELESALE OUTBOUND CALL CUSTOMER SERVICESWork Location : Komtar, PenangWorking Days : 5 days per weekWorking Hours: Mon - Fri /9am - 6.00pmSaturday :9am - 2pm (5hours)(Immunity to skip working if achieved weekly target)Working time during Training- Mon Fri / 8.30am 5.30pmIntake : ImmediatelyRange Salary : RM1,700 - RM 2,200Requirement: Minimum SPM...
-
Customer Service Officer
2 months ago
George Town, Malaysia Executive Compass Full timeOutbound calls to potential customers to request on their suitability - Sourcing for potential customers on platforms - Familiar with local dialects ie Mandarin, Hokkien, English, Malay - Good presentation skills in written and spoken - Ability to convince customers and change their mindsets - Able to think out of the box 职位类型:全职 薪资:...
-
Customer Services
2 weeks ago
George Town, Malaysia CXL Executive Sdn Bhd Full timePOSITION: TELESALE OUTBOUND CALL CUSTOMER SERVICES Work Location : Komtar, Penang Working Days : 5 days per week Working Hours: Mon - Fri /9am - 6.00pm Saturday :9am - 2pm (5hours) (Immunity to skip working if achieved weekly target) Working time during Training - **Mon - Fri / 8.30am - 5.30pm** Intake : Immediately Range Salary : RM1,700 - RM...
-
Customer Service Executive
2 weeks ago
George Town, Malaysia MPS Full time**Title: Customer Service Executive** - Handling inbound call and other general enquiries, escalation support. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM2,800.00 - RM3,800.00 per month **Benefits**: - Health insurance - Opportunities...
-
Customer Service Admin
5 days ago
George Town, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**URGENT!**_ **Location**:Georgretown, Pulau Pinang **Essential Duties and Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to...
-
Customer Services
1 week ago
George Town, Malaysia CXL Executive Sdn Bhd Full timePOSITION: TELESALE OUTBOUND CALL CUSTOMER SERVICES Work Location : Komtar, Penang Working Days : 5 days per week Working Hours: Mon - Fri /9am - 6.00pm Saturday :9am - 2pm (5hours) (Immunity to skip working if achieved weekly target) Working time during Training - **Mon - Fri / 8.30am - 5.30pm** Intake : Immediately Range Salary : RM1,700 - RM...
-
Customer Service Executive
2 weeks ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...
-
Inbound Call- Customer Service
2 weeks ago
George Town, Malaysia CXL Executive Sdn Bhd Full timePOSITION: INBOUND CALL CUSTOMER SERVICE (Normal working hours) Work Location : Komtar, Penang Working Days : 5 days per week Working Hourse: 7.30am - 4.30pm / 8.30 am -5.30 **Intake : Immediately** Range Salary : RM1,800 - RM 2,200 Benefits: Medical Insurance + PFP Requirement: - Minimum SPM (With experience)/ (Fresh Graduate encourage to Apply) -...
-
Customer Service Executive
4 weeks ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
Customer Service Executive
6 days ago
George Town, Penang, Malaysia JAC Recruitment Malaysia Full timeLocation: Penang Specialisation: Engineering & Manufacturing Salary:MYR 48, ,000 (Annual)Reference: PR/ Contact details: Rita Boon Job published:April 11, :32Customer Service Executive (Outdoor) A leading global company of innovative semiconductor production equipment is looking for outgoing and engaging talent to be part of their expanding team in...
-
Customer Service Executive
4 weeks ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the...
-
Customer Experiance Cashier
4 weeks ago
George Town, Malaysia Cxl executive Full timeCUSTOMER SERVICE CUM CASHIER LOCATION : JELUTONG, PENANG INTAKE : IMMEDIATELY MINIMUM EDU: SPM WORKING HOURS: 10AM-8PM (M) / 11.30AM- 9.30 PM (A) 5 WORKING DAY, 2 DAYS OFF (ROTATIONAL) JOB DESCRIPTION: Primary Responsibilities: - Perform basic cashier role such as processing and receiving payments and issuing - receipts to customers. - Provide...
-
Customer Experiance Cashier
2 days ago
George Town, Malaysia Cxl executive Full timeCUSTOMER SERVICE CUM CASHIER LOCATION : JELUTONG, PENANG INTAKE : IMMEDIATELY MINIMUM EDU: SPM WORKING HOURS: 10AM-8PM (M) / 11.30AM- 9.30 PM (A) 5 WORKING DAY, 2 DAYS OFF (ROTATIONAL) JOB DESCRIPTION: Primary Responsibilities: - Perform basic cashier role such as processing and receiving payments and issuing - receipts to customers. - Provide...
-
Program Executive
2 weeks ago
George Town, Malaysia Spearing Executive Search Full timeJob description Are you a skilled Program Executive looking for a new opportunity in the Electronics Industry? Our Employment Agency is currently working with a Global Fortune 500 Company in this industry to help them find top talent to join their team based in Penang. **Whats in it for you**: Comprehensive medical and dental benefits 13 Month Bonus and...
-
Logistic Customer Service Executive
7 days ago
George Town, Malaysia RHQM Full timePosition: Logistic Customer Service Executive (Mandarin Speaker) **Salary**: RM2,500 - RM3,500 Working hours: 9am - 6pm Working days: Monday - Friday, Saturday (Alternate days, half day) **Responsibilities**: - Support sales personnel in processing customer order. - Communicate with customers in English and with suppliers in Mandarin - Handle customer...
-
Customer Service Executive
6 days ago
George Town, Penang, Malaysia Gratitude Inc. Full timeRole:Customer Service Executive -ChatTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Customer Service- Job Details Company: Top BPO in Malaysia Title : Customer Support Specialist (MOS) Bahasa Indonesian + English Speaking Location: Livingston, George Town, Penang...
-
Logistic Customer Service Executive
6 days ago
George Town, Penang, Malaysia RHQM Full timePosition: Logistic Customer Service Executive (Mandarin Speaker)Salary: RM2,500 - RM3,500Working hours: 9am - 6pmWorking days: Monday - Friday, Saturday (Alternate days, half day)Responsibilities: Assist sales team in managing customer orders. Communicate with customers in English and suppliers in Mandarin. Address customer queries promptly and liaise with...
-
Customer Service
2 months ago
George Town, Malaysia TRANS-CARE LOGISTICS SDN BHD Full time**Responsibilities**: - Plan and monitor supply chain operations. - Ensure premises, assets and communication ways are used effectively. - Utilize logistics IT to optimize procedures. - Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements. - Monitor orders and arrange stocking of raw materials and...
-
Customer Service Executive
2 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Chat **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service - **Job Details** - Company: Top BPO in Malaysia - Title : Customer Support Specialist (MOS) -Bahasa Indonesian + English...
-
Customer Service
6 days ago
George Town, Penang, Malaysia Gratitude Inc. Full timeRole:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service- products Inbound & Outbound CallsLiaise with Business Unit on status of service request 2. Filter calls that do not need engineer on site and perform FCR 3. Dispatch...