Customer Experience Executive
6 months ago
**Responsibilities**:
- Managing all the inbound and outbound calls in a timely manner
- Following call center protocol when handling different topics
- Identify customers’ needs, clarify information, research every issue and providing solutions
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend product and info sharing to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements**:
- Possess a bachelor degree in any relevant field or minimum 2 years of experience in the call center
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with Call Center systems and practices
- Ability to deal with difficult situation
- Able to speak in Mandarin is an added advantage
**Other Benefit**:
- Permanent position available
- 4 working days and 3 days off
- Basic Salary start from RM2,500.00 to RM3,000.00 exclude overtime and allowance
- Overtime and additional allowance provided
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Meal allowance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer Service in Call Center: 2 years (preferred)
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