Service Advisor

6 months ago


Subang Jaya, Malaysia GWM Superhub Autoservices Sdn. Bhd Full time

**Job description**
- Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery
- To attend customer on servicing/warranty/repair requirement
- To promote service and parts recommendation items
- Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.
- To communicate with customer and handle customer complaint
- To conduct post servicing Follow Up
- Ensure proper documentation is in accordance to vehicle possession
- Ensure high customer satisfaction standard and maintaining good customer relations
- To assist in managing fleet at the most cost-effective level and financial objectives are met as per guidelines & budgeted by company
- Perform final check for delivery by conducting on-vehicle check of work done.
- Clear job explanation of work done during delivery of vehicle to customer.
- To perform any other duties as assigned.**
Requirements**
- Minimum SPM, Diploma OR equivalent related experience
- At least two (2) years of working experience in automotive would be an advantage.
- Must possess a valid driving license (Class D)
- Good knowledge of car components
- Must be hands on, details oriented and dedicated.
- Able to work independently and to work under pressure and multitasking environment.
- Computer knowledge and familiar with Microsoft Excel
- Good interpersonal skills and ability to build strong client relationship


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