Customer Service Advisor
2 days ago
D19482-Customer Service Advisor - Voice Support (Native Japanese):
Overview
The CSS will be the primary contact for customers using the client's website shopping channel.
**The CSS lives the values of our client which are**:
- **1. Responsibility**: The CSS represents the client and is the face of the brand to the outside
world.
**2. Quality and a Passion for Excellence**: We always want to shoot for the best possible
Result.
The CSS is expected to project a professional company image through various communication channels.
**Qualifications**:
**Education background**:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
**Work experience**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a 'must' but would be a distinct advantage.
**Required Interpersonal Skills**:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in
challenging situations.
- Must be able to speak, read and write in Japanese
**Technical Skills**:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)
**Overview of CSS Role**:
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its
customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude
towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our
customers
Responsibilities and Accountabilities
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound
- Processing payments and confidential client information in a manner that is precise and
safeguards the customer's personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client's brand and
customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and
promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
-
Service Advisor
1 day ago
Petaling Jaya, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full timeWe are looking for a competent and friendly Service Advisor to join our automotive workshop. This Service Advisor would need to serve customers, from initial greet, to service explanation, to payment. The responsibilities include the following: -- Perform customer service duties i.e. answering the phone, scheduleing service appointment and calling customers...
-
Financial Services Specialist
2 days ago
Subang Jaya, Selangor, Malaysia Anani Advisor Sdn Bhd Full timeAbout Anani Advisor Sdn BhdWe are a leading financial services company, dedicated to providing innovative solutions for our clients.
-
Service Advisor
4 days ago
Petaling Jaya, Malaysia EXQUISITE MARQUES SDN. BHD. Full time**Requirements**: - Schedules service appointments; - Advice customers about necessary service for routine maintenance; - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided; - Provides a complete and accurate written cost estimate for labor and parts, provided by the...
-
Service Advisor Automotive
1 week ago
Petaling Jaya, Malaysia Quill Automobiles Sdn Bhd Full time**Responsibilities**: To meet customer expectations and requests with regards to routine service, paint, repairs and vehicle body works. Assess the liability, advise customer on estimated service repair cost and best method to pursue insurance claims (OD / TP / Cash) Liaise and negotiate with surveyor / insurance companies to get the best...
-
Japanese Speaking Customer Service Advisor
1 week ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Role: Japanese Speaking Customer Service Advisor (Test Centre Project)** **Company Project Background**: Global Test Center **Work Location**: Petaling Jaya, Selangor **Salary details**: - Basic salary: RM9000/ per month - KPI: Max RM400/ per month - Shift allowance: RM600/ per month **Responsibilities** - Manage customer escalations and ensure that...
-
Mortgage Consultant
2 days ago
Subang Jaya, Selangor, Malaysia Anani Advisor Sdn Bhd Full time1 week ago Be among the first 25 applicantsDirect message the job poster from Anani Advisor Sdn BhdMarketing & Communication Consultant | Corporate Relation | Islamic Financial AdvisorCompanyRole DescriptionThis is a full-time / part-time remote role for a Mortgage Consultant. The Mortgage Consultant will be responsible for working with clients to secure...
-
Car Service Advisor
5 days ago
Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time**Responsibilities**: - To ensure proper handling of customer's vehicle with pro-active reception and proper diagnosis. - To resolve customer's complaints/technical problems and vehicle delivery to customers. - To check vehicle maintenance and repair history. - To carry out an inspection check on the condition of the vehicle. - To provide professional...
-
Customer Service Representative
7 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby group Full timeJob SummaryWe are seeking a skilled Service Advisor to join our team. This role involves working closely with customers to provide expert guidance on vehicle maintenance and repairs, as well as maintaining accurate records of customer interactions.Main Accountabilities:Provide expert advice to customers on vehicle maintenance and repairs.Record and document...
-
Beauty Advisor
1 week ago
Petaling Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time**-**Basic Salary starting from RM1600 to Rm2000 + RM100 grooming allowances +Monthly incentive up to rm1500 **Beauty Advisor Requirements**: - Must have friendly personality and professional appearance - Passion in beauty industry - Experience in retail, sales, or related field may be preferred. - Extensive and up-to-date knowledge of beauty trends,...
-
Customer Service Representative
2 days ago
Petaling Jaya, Selangor, Malaysia AECO Technologies (M) Sdn Bhd Full timeAbout Our Team:We are a dynamic team of professionals dedicated to delivering exceptional customer service at AECO Technologies (M) Sdn Bhd.As a Product Advisor, you will be responsible for providing expert advice to customers on our products and services.Key Responsibilities:Representing the company and promoting our products to walk-in customersInteracting...
-
Customer Service Representative
3 days ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
People Advisor
3 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn bhd Full timeContributes to the execution of operational objectives for the generalist HR function. - Assist with developing, streamlining and implementation of new policies, processes and procedures to meet business needs. - Provide interpretation and advice to the business regarding policies, process and procedures. - Build effective internal relationship with staff...
-
Financial Services Legal Advisor
5 days ago
Petaling Jaya, Selangor, Malaysia Malaysianbar Full timeJob OverviewThis Financial Services Legal Advisor position requires an individual with expertise in banking law and litigation to provide high-quality legal services to clients.The ideal candidate will possess a strong understanding of financial regulations, excellent analytical and problem-solving skills, and the ability to communicate complex ideas...
-
Customer Service Advisor
3 weeks ago
Petaling Jaya, Malaysia FIND Full time**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...
-
Customer Service Advisor
7 days ago
Petaling Jaya, Malaysia FIND Full time**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...
-
Customer Service Lead
3 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...
-
Customer Service Support
2 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...
-
Customer Service Advisor
1 week ago
Petaling Jaya, Malaysia FIND Full time**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...
-
Fiber Customer Service
4 days ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full timeJob Descriptions: - Mainly in answering calls from customers - Handle inquiries and complaints from customers - Key in and update existing data - Manage and organize records and files - Prepare relevant reports as needed - Provide general data entry support across many teams on an ad-hoc basic Job Requirements: **Job Types**: Full-time,...
-
Part-time Sale Advisor
2 days ago
Petaling Jaya, Malaysia H&M Group Full timeA Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment...