Japanese Speaking Customer Service Advisor
1 week ago
**Role: Japanese Speaking Customer Service Advisor (Test Centre Project)**
**Company Project Background**: Global Test Center
**Work Location**: Petaling Jaya, Selangor
**Salary details**:
- Basic salary: RM9000/ per month
- KPI: Max RM400/ per month
- Shift allowance: RM600/ per month
**Responsibilities**
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
**Requirement**
- Opens for Japanese Native or local Japanese speaker who has N1.
- Strong typing skills with high accuracy and speed.
- Outstanding verbal and written communication skills both in English and Japanese
- Typing skill 40WPM above
- Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer
- Flexibility to work various shifts, including nights and weekends **(Required to work as rotational shift (Mon-Sun, 10:00PM - 02:00PM)**:
- **8 hours working /day**
**Salary**: RM9,600.00 - RM10,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
**Language**:
- Japanese (N1 level) (required)
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