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Japanese Speaking Customer Service Advisor

4 weeks ago


Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Role: Japanese Speaking Customer Service Advisor (Test Centre Project)**

**Company Project Background**: Global Test Center

**Work Location**: Petaling Jaya, Selangor

**Salary details**:

- Basic salary: RM9000/ per month
- KPI: Max RM400/ per month
- Shift allowance: RM600/ per month

**Responsibilities**
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes

**Requirement**
- Opens for Japanese Native or local Japanese speaker who has N1.
- Strong typing skills with high accuracy and speed.
- Outstanding verbal and written communication skills both in English and Japanese
- Typing skill 40WPM above
- Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer
- Flexibility to work various shifts, including nights and weekends **(Required to work as rotational shift (Mon-Sun, 10:00PM - 02:00PM)**:

- **8 hours working /day**

**Salary**: RM9,600.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

**Language**:

- Japanese (N1 level) (required)