IT Helpdesk Support

1 week ago


Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

**Requirement for Level 1 Support (Non-Technical Helpdesk)**
- Applicant must be willing to work on rotational shifts & 4 days in a week.
- Both spoken and written for English language should be excellent as English would be the top priority for this position
- Applicant who has an intermediate level for both spoken and written Japanese language could be a priority
- Applicant does not necessarily need to possess any language proficiency certificate for Japanese language but the minimum requirement would be able to communicate on a daily basis.Must be energetic, positive minded and good team player.

**Responsibilities for Level 1 Support (Non-Technical Helpdesk)**
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
- To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Japanese (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)


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