Helpdesk Support Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia B2B Commerce (M) Sdn Bhd Full time
About the Role
  • Responsible for delivering outstanding customer service through various channels, including phone, email, and chat.
  • Act as a subject matter expert, possessing in-depth knowledge of our products and services.
  • Maintain accurate records of client interactions, feedback, and issues encountered.

Responsibilities:

  • Ensure timely resolution of customer complaints and issues.
  • Collaborate with internal teams to resolve complex customer problems.
  • Develop and maintain strong relationships with clients, identifying opportunities for upselling and cross-selling.


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