Process Specialist- Japanese Speaking with Jlptn1

3 weeks ago


Petaling Jaya, Malaysia Gratitude India Full time

**Process Specialist
- Japanese Speaking with JLPTN1/ N2 Certification**

Location: Petaling Jaya

Hybrid
- 3days in the office, 2days WFH

**Salary**: 6.8K-9.4K (which already includes Language allowance of 1.2k)

Open for buy out

**Qualifications/Requirements**:

- 2-3yrs experience in a customer service role
- Fluent in Japanese with JLPTN1/ N2 Certification
- Understanding of digital marketing, SEM tools and CRM concepts
- Able to complete tasks with limited supervision
- Analytical and logical reasoning skills
- If needed, can supervise and set priorities for others
- Attention to detail

**Duties/Responsibilities**:

- Setup campaign, test, execute and optimize
- Monitor data quality and bring any issues to the campaign manager for resolution
- Collect data associated with campaign customer interactions
- Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

**Salary**: Up to RM9,400.00 per month

Application Question(s):

- Do you have atleast 2 years’ experience in customer service?
- Are you fluent in Japanese with JLPTN1/ N2 Certification?
- Do you have understanding of digital marketing, SEM tools and CRM concepts?
- Are you okey working in Petaling Jaya on a hybrid setup (3days in the office, 2days WFH)?



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