Customer Service Advisor
7 months ago
Company Description
Sports Direct Malaysia is currently looking for Customer Service Advisor to join our growing team.
We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).
**Job Description**:
- Key contact point for web customers and outlets across the Group on all queries.
- Responsible to resolve any problems raised by outlets and web customers.
- Overseeing all orders placed on web sites.
- Liaising with couriers agencies to arrange all deliveries.
- Managing returns and arranging exchanges.
- To review and validate orders.
**Qualifications**:
- Fresh graduate or previous 1 year experienced in customer service or call centre.
- Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers.
- Must have a good understanding of retail and administration functions.
- Able to prioritize tasks, take own initiative and meeting deadlines.
- A team player, flexible and high adaptability skills to meet business needs.
- Fluent spoken and written in English.
- Able to work on night shift during weekday, weekend and public holiday.
- Full-Time positions available.
Additional Information
**What’s in it for you?**
- A relaxed dress policy
- 20% off for all group brands including family.
- Insurance coverage
**Working hours**
- 5 days work week
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