Customer Technology Advisor

7 months ago

Petaling Jaya, Malaysia Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Customer Technology Advisor - Security, you will provide certified, technology-specific deep expertise in support of sales engagements.- You will be working in tandem with the Kyndryl Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution expertise.- You will also develop technical or solution conversations delivering unique differentiated value to include show-and-tell methods (e.g., demos, presentations) with/for the customer to establish our credibility and eminence. This billable role supports practice-specific Consulting, Advisory, Architecture activities in Sales, Pre-Sales & Delivery, working closely with the Account Management Partner and/or Consult Partner on the account, bringing together the breadth of Kyndryl’s technical and solution expertise to develop profitable deals.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.- Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.- As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.- As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.- In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.- Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Who You Are

Minimum Requirements:
- Bachelor's in Information Technology, Cybersecurity, or other similar degree.- Minimum of 8 to 10 years relevant experience in Security Technical Services Solutions.- Deep domain knowledge of Security Services offerings and technical solutions in a practice.- Prior expertise in Cybersecurity and Cyber Resiliency is critical to the role.- Prior impressive background in Core Enterprise Security is a must.- Prior excellent background in computer network security systeM/Firewall software and cloud, especially Zcloud is required.- Previous impressive background in vulnerability assessment, penetration testing, and security policies and procedures is a must.- Prior impressive experience in third party risk, data security, and core enterprise security.

Preferred Skills, Qualities, and Capabilities:
- Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.- Prior consultative selling experience.- Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application Data and AI; Cloud; Core Enterprise and zCloud; Digital Workplace; Network and Edge; Security and Resiliency

Being You

Diversity is a whole lot more than what we look like or where we c

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