Customer Service Officer
7 months ago
**RESPONSIBILITIES**:
- To screen, classify, divert and where appropriate answer general enquiries received via phone calls.
- To take messages for phone calls from REP and beneficiaries of the estate and thereafter, direct it to the respective legal advisor(s).
- Arrangement of meetings for the beneficiaries/family members of the Deceased with the legal advisors.
- Handle any documents and/or items that are delivered to the Department.
- Undertake ad hoc projects and duties as and when required.
**REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Good command of written and spoken in English and Bahasa Malaysia.
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Independent, initiative, and able to work under minimum supervision.
**Salary**: RM1,800.00 - RM3,000.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
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