Wfm - Real Time Analyst

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

Job Objectives Ensures the effective and efficient utilization of resources for meeting service level and response time objectives across all contact channels. Responsible for completing project-level activities and tasks and ensuring business requirements are identified and implemented. Key Responsibilities - Responsible for managing and ensuring the...

Job Title: Associate, WFM Reporting **Job Description**: Responsible for managing, maintaining, and building reporting tools for performance management in a call center environment. This position creates and maintains standard and client reporting to fulfill contractual reporting obligations and standard organizational reporting. 1. Automation of reports...

**Job Summary**: Job Scope: - Resource planning to determine workforce requirement across multiple sites - Run “what-if” scenarios for staffing initiative - Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the respective region - Distribute programmed...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Key Responsibilities - Responsible for managing and ensuring the service level agreements for various programs are met - Manage the call volume, daily attendance and program break schedules - Analyse data to outline reasons for under/over performance and recommend actions to improve performance - Assist with creation of metrics and targets to meet service...

**Requisition ID** 51566 **Position Type** FT Permanent **Recruiter **#LI-SSM1 **Posting Type** LI **About Kerry**: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

**REAL ESTATE TELEMARKETER** Join our dynamic real estate team as a Telemarketer, where you'll be responsible for connecting with potential clients over the phone. This role involves promoting our real estate services, generating leads, and setting appointments. **Responsibilities**: Conduct outbound calls to potential clients to introduce our real estate...

**DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly...

Requisition ID 51566Position Type FT PermanentRecruiter #LI-SSM1Posting Type LI About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

Are you ready to dive into the world of data and turn numbers into actionable insights? We are on the lookout for a dynamic and motivated Data Analyst to join our innovative team. As a Data Analyst, you'll play a crucial role in collecting, analyzing, and interpreting data to drive informed decision-making across our organization. If you're passionate about...

-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

We are in the Real Estate business and we are a fast expending company with 3 branches in Kepong, Mont Kiara, Seremban and HQ is in Bukit Bintang, KL City. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Requisition ID 51566Position Type FT PermanentRecruiter #LI-SSM1Posting Type LI   About Kerry   Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

Posted- 04-Sep-2023- Service line- Corporate Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Digital & Technology/Information Technology- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia**Analyst - Business Support (Fresh Graduate)** **Job Summary**: - At CBRE, you are empowered to take your career path into...

**Position**: Credit Analyst (Mortgage) **Location**: Bangsar South, KL **Salary Range ** : RM 3,900 - RM 4,500 **Working Hours** : Monday - Friday (9.00am - 5.00pm) **Responsibilities**: - Identifying and acquiring new mortgage business to the Bank from primary and secondary market. - Meeting and exceeding the sales target set by the Bank. - Soliciting...