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Japanese Speaking Communication Analyst
4 weeks ago
**Job details**:
Posted 24 November 2023
SalaryRM4800 - RM5800 per month + 13 months salary, hybrid flexibility
LocationPetaling Jaya
Job type Permanent
DisciplineFinance & Accounting
Reference269655_1700796402
- Prominent Remuneration Package.
- Flexible working arrangements.
- Multinational Conglomerate
An independent multinational conglomerate with revenue of 30 USD looking to opening its doors to Malaysia Shared Service Center. My client is hiring **SAP Business Support Analyst** talents up to junior and senior career levels across functions.
**Responsibilities**:
- Use the right tools & knowledge, provide quality of service, and stay current on support changes
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA(Work Force Administration).
- Treat customers with courtesy and respect by following our Quality Guidelines.
- Follow established process, procedures and member firm polices while maintaining compliance
- Stay current on new deployments and system updates.
- Report potential call drivers to leadership
- Meet provided KPIs - FCR, Schedule Adherence, Quality, CSAT
- Contribute to Knowledge Database and process improvements
- Support Firm Emergency processes
- Maximize availability to support inbound contacts
- Appropriate handling of contact through following knowledge to transfer/escalate to the correct groups
- Follow guidelines for handling Personally Identifiable Information (PII), confidential and sensitive information
- Stay current on the tools used to support our customers.
**Requirement**:
- Bachelor's degree in Finance / Accounting, Technology, IT, Engineering or any professional qualification.
- At least** 1 year **of experience in **SAP system related roles.** Fresh graduates are encouraged to apply.
- Applicants should have working experience of SAP ERP system.
- Good English communication skills, both written and verbal.
- Team player and willing to learn in a fast-paced environment.
- ** Japanese language qualifications, JLPT N2 and above. Japanese University Graduates with qualifications that are equivalent are encouraged to apply.**:
- Specific entities encourage language speakers to apply, e.g. Mandarin, Korean speakers.
- Proactive in problem solving and communciation.
**How To Apply**
JTK Number**:JTKSM 995** | Company Registration Number**:201301019088 (1048918-T)
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