Female Retail Store Manager

4 months ago


Bangsar, Malaysia Active Nation Resources Sdn Bhd Full time

**Summary**:
The Retail Store Manager is responsible for the daily operation management of the retail stores including staff, sales and customer service and back end operations task.

**SHIFTING WORK SCHEDULE**:
10am-8pm and 12 noon - 10pm

**Responsibilities**:
Sales:

- Monitor sales progress and achieve monthly store targets

Leadership:

- The ability to effectively lead large and diverse teams through established people management techniques
- Implementation of an efficient in-store training program
- Drive a store-wide fun, exciting and rewarding culture
- A lead by example approach with the ability to motivate, coach, train and inspire your team
- Resilience, with the ability to effectively manage and execute change within your stores
- A holistic approach to managing your stores, with the ability to drive operational standards
- Exceptional time management skills and the ability to work in a fast paced and changing
- Good communication skills, with the ability to hold difficult conversations in a clear, effective and outcome-focused fashion

Administration:

- Ensure all store activities live up to standards (apparel presentation, sales activities, campaigns, stocks and follow-ups)
- Provide constructive feedback on sales, effectiveness of advertising and promotions, customers’ feedback on products and services as well as market trends.
- Responding to customer complaints and comments and feedback to management
- Creating new collection in our website.
- Ensure that all back office procedures are up to standards (staff planning, cash office, deliveries safety and security routines)
- Preparation of daily, weekly and monthly report to be submitted to management
- Inventory management
- Monitor and upload new arrivals in shopify and vend.

Others:

- Visual Merchandise: Weekly submission of VM with impeccable presentation and high attention to detail
- Weekly update of new arrivals in our online store
- Monthly submission of claims
- Ensure office supplies and store equipment’s necessary for the operation is in order and good working condition
- In-Charge of our lazada online platform.

And other task and responsibilities required by management necessary and beneficial to the company

**Requirements**:

- Diploma or Bachelor’s Degree Holder
- At least 2 year(s) of working experience un retail industry
- Strong leadership capabilities - motivate and develop the team
- Strong communication skills in English (written & verbal)
- Possess good planning, organizational, leadership and communication skills.
- Ability to evaluate and improve both your own and team’s performance to reach objectives and results
- Proactive working attitude, great patience with pleasant personality and positive service mind-set at all times. Confident, mature and responsible
- Being well-organized and able to cope with a large workload
- Above average knowledge on MS Office (MS Excel and MS Word)
- Must be able to speak Bahasa Malaysia and English fluently; advantage if can speak Chinese
- High-Flexibility with schedule is required

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Free parking

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)



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