Logistics Coordinator

5 days ago


Johor Bahru, Malaysia Castlery Full time

Founded in Singapore in 2013, Castlery is a digital-first furniture lifestyle brand delivering to 54 metropolitan areas across the United States, Australia and Singapore. Our mission is to create quality and beautiful furniture pieces and empower every customer to create an inspiring space. A space in which they can thrive and be their best self.

With our international markets now contributing close to 80% of our group revenues, we are entering a phase of hypergrowth as we seek to firmly establish Castlery as the customers' furniture lifestyle brand of choice. We are looking for creative and ambitious talents to join our team on this journey.

As a digital-first tech start-up, we are driven by curiosity and move on insightful data to steer our decisions. We lead with a growth mindset and the belief that the combination of each individual's passions and skills carry the company upward and forward. At Castlery, it's where all ideas are listened to, and brainstorming means that job titles get left at the door. This is where self-starters can really make their mark, thriving and evolving as they go.

If making an impact gives you a reason to roll out of bed in the mornings, come join us

**Responsibilities**:
Castlery is hiring a Logistics Coordinator to join our Operations team headquartered here in Singapore. You will be working in a fast-paced environment with the team to ensure customer's orders are fulfilled and customers are satisfied with their experience with us. Your daily job responsibilities are as per below.
- Assist daily order fulfilment and monitor product shipments through our internal Order Management system.
- Performing goods receipts in our ERP system
- Assisting in coordinating any special delivery requests or enquiries from customers.
- Liaise with our 3rd Party Logistics for delivery statuses and ensure prompt delivery of orders.
- Responsible for validating and processing customer orders from the time of receipt the order to its closure & billing.
- Ensure customers' orders are timely and accurately entered in our ERP system.
- Perform any other ad hoc duties as assigned.

**Requirements**:

- Min 1 year of relevant working experience in the related field is required for this position.
- Fluent English with excellent communication skills, both written and verbal.
- Proficient in Microsoft Office and Excel.
- Knowledge of ERP and e-commerce background is a plus
- Ability to empathize with and prioritize customers' needs.
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers.
- Independent and self-driven with problem solving skills
- Willing to learn and a team player.

**Other Details**
- Working Hours: 7am to 4pm or 9am to 6pm
- Working Days: Mondays to Fridays
- Remote working environment


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