Customer Service

2 days ago


Ipoh, Malaysia YP PACKAGING SDN BHD Full time

We are packaging company and in rapid expansion to grow our business.
We are currently looking for dynamic individual to join our team as we expand our business.

**Responsibilities**:

- Respond to customer queries in a timely and accurate way
- Handle inbound calls in a professional manner.
- Update our internal databases with information about useful discussions with customers
- Manage customer complaints and feedbacks accordingly
- Assist clients on order on website
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers
- Assist customers with after-sales service issues

**Requirements**:

- Required language(s): Proficient in English and Bahasa (both written and spoken)
- Fresh graduates are encouraged to apply.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Free parking
Schedule:

- Day shift
Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)



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