Digital Account Manager
2 weeks ago
Client relations.
Primarily responsible for managing our partnerships and relationships with clients and liaising with them on a day-to-day basis. Set and manage client expectations. Be proactive in anticipating their needs.
- Strategy consultation.
Take the lead in clients’ digital marketing and advertising strategies. Research and understand the brand/organisation and its landscape to provide added value for the client. Should be able to assess client business needs and identify new opportunities. Proactively communicate with our clients to identify risks, solutions, and creative executions.
- Collaboration.
Liases with the rest of our internal teams of creatives, content producers, growth strategists, developers, and project managers to ensure smooth execution of client projects and campaigns Project management. Complete projects within agreed budgets and timelines. Ensure work is delivered on budget and manage invoicing according to contractual terms.
- Mentoring and coaching.
Create an inspiring team environment with an open communication culture, set clear team goals in servicing clients and managing accounts, and delegate tasks and set deadlines.
- Research, studying and improving.
Keep up to date with digital and social trends and share these insights with both our clients and internal teams. Committed to constantly improving our work, how we work, and our knowledge base.
**Job Requirements: -**
- At least 5 years of account management experience in a digital marketing/creative/advertising agency is strongly preferred.
- Google Adwords, programmatic (or ability to learn fast on this)
- Awesome customer/client service skills
- Keen attention to detail, deadlines, and budget limitations.
- Creativity. We think of out-of-the-box thinkers who are resourceful and who come up with ideas that are not basic and boring.
- Rapport. Someone who has a great rapport with both clients and internal teams. We’re hoping you’re the kind of person who makes people feel at ease and that People trust you with their business and their briefs.
- Flexibility. Someone who’s comfortable working in an agile, non-traditional, pet-friendly environment.
**Salary**: RM4,500.00 - RM7,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
Schedule:
- Day shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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