Aftersales Service and Client Relations Executive
5 months ago
**角色目標**
- 促進銷售和收入:服務和客戶關係主管將負責在我們現有的客戶群中積極尋找新的銷售機會,從而增加我們售後服務的收入。
- 休眠客戶重新啟動:此角色將涉及識別已休眠或減少與我們的服務互動的客戶。透過這樣做,我們可以挖掘以前未開發的收入潛力。該高管將負責制定和實施有效的策略來重新激活休眠客戶,重點是提供量身定制的解決方案和福利,吸引他們與我們續簽服務協議。
- 回饋機制:開發回饋機制以從失去的機會中獲取見解至關重要。高階主管將收集未轉換的潛在客戶的回饋,並使用這些資訊來完善公司的產品、銷售流程或溝通策略。
**職位描述:**
- 與所有客戶發展長期互惠互利的關係。與客戶密切合作,確保客戶滿意,確保及時、滿意地滿足客戶的需求。
- 監控客戶帳戶狀態、到期和續約。增加客戶數量,確定潛在客戶的需求並增加客戶的現有收入。
- 積極與收到銷售報價的客戶互動,確保他們收到及時和個人化的跟進。
- 開展活動等服務推廣活動。
- 透過客戶服務、查詢、投訴和解決問題提供售後支援。
- 分析客戶關注點,及時跟進客戶問題,將問題回報給適當的團隊,並處理服務問題直到客戶滿意。
- 協助管理售後團隊專案、審查公司協議並協助公司取得客戶。
- 確保對客戶生命週期進行端到端管理,從入職到客戶關係管理,再到保留和損害控制。
- 管理層指派的任何其他職責。
**資格:**
- 候選人必須至少擁有文憑、高級/高級/研究生文憑、商業研究/行政/管理、大眾傳播或同等學歷。
- 該職位需要至少 1 年相關領域的工作經驗。
- 最好是專門從事行銷/業務開發或同等學歷的初級管理人員。
- 非常注重細節
- 紀律嚴明,態度積極,良好的溝通能力,能處理多任務。
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