Operations Admin Executive

1 week ago


Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

Key Responsibilities:

  • Assist in the creation and maintenance of a comprehensive filing system, operational documents, reports, and manuals.
  • Facilitate effective communication between the Aftersales team and external stakeholders.
  • Generate regular reports on Aftersales activities, including order fulfillment, service completion, and customer satisfaction.
  • Handle order processing and ensure timely and accurate order fulfillment.
  • Perform typing of correspondence, mail, filing, rotation of files, and manage incoming and outgoing shipments.
  • Record and respond to customer inquiries regarding service requests and other matters.
  • Coordinate with clients and the internal team to schedule service appointments and deliveries. Ensure prompt and effective resolution of customer queries or concerns.
  • Collaborate with relevant departments to improve overall customer satisfaction.
  • Manage Technicians' daily, weekly, and monthly schedules.
  • Ensure accurate information and documentation are shared with the Technician team for delivery, installation, and collection wherever possible.
  • Assist in overseeing and managing tasks related to project completion.
  • Maintain an accurate inventory database.
  • Strictly adhere to established operational Standard Operating Procedures (SOPs).
  • Perform any duties assigned by the immediate supervisor, department manager, or Country Manager.

Requirements:

  • Bachelor's degree in business administration or related field.
  • 2+ years' proven experience in an operations management position.
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Detailoriented and capable of maintaining accurate records
  • Ability to work well in a team and adapt to a dynamic work environment.
  • Willingness to learn and take on new challenges in the supply chain and logistics field.
  • Excellent organizational and planning skills.

Pay:
From RM2,500.00 per month

Benefits:

  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

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