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Operations Admin Executive

1 month ago

Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

**Key Responsibilities**:

- Assist in the creation and maintenance of a comprehensive filing system, operational documents, reports, and manuals.
- Facilitate effective communication between the Aftersales team and external stakeholders.
- Generate regular reports on Aftersales activities, including order fulfillment, service completion, and customer satisfaction.
- Handle order processing and ensure timely and accurate order fulfillment.
- Perform typing of correspondence, mail, filing, rotation of files, and manage incoming and outgoing shipments.
- Record and respond to customer inquiries regarding service requests and other matters.
- Coordinate with clients and the internal team to schedule service appointments and deliveries. Ensure prompt and effective resolution of customer queries or concerns.
- Collaborate with relevant departments to improve overall customer satisfaction.
- Manage Technicians’ daily, weekly, and monthly schedules.
- Ensure accurate information and documentation are shared with the Technician team for delivery, installation, and collection wherever possible.
- Assist in overseeing and managing tasks related to project completion.
- Maintain an accurate inventory database.
- Strictly adhere to established operational Standard Operating Procedures (SOPs).
- Perform any duties assigned by the immediate supervisor, department manager, or Country Manager.

**Requirements**:

- Bachelor’s degree in business administration or related field.
- 2+ years’ proven experience in an operations management position.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented and capable of maintaining accurate records
- Ability to work well in a team and adapt to a dynamic work environment.
- Willingness to learn and take on new challenges in the supply chain and logistics field.
- Excellent organizational and planning skills.

Pay: From RM2,500.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday