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Network Service Delivery Manager

4 weeks ago

Kuala Lumpur, Malaysia Skill Quotient Technologies Inc Full time

**Open for local Malaysian and expats in Malaysia only.**
**Working location: Petaling Jaya**
**Domain: IT Industry**

**Key Responsibilities**:

- Responsible for the delivery and performance of IT Network infrastructure and operations. Focus will be on network streams for Program Alpha.
- Coordinate and manage the delivery of new services:

- WAN links
- Switch installations
- WiFi AP installation
- APN Migration from on-premise to cloud
- Network Optimization (Bandwidth upgrades, SLA Upgrades)
- Ensure that the different teams involved in the project collaborate effectively to ensure the project's completion (GIO, BIS, SFR, TRT, Business Onsite Resource team)
- Communicate with all key stakeholders and arrange cutover dates.
- Manage cutover sessions (Normally scheduled late afternoons to evenings during the week. Will include weekends for bigger, more complex migrations).
- Complete any required documentation.
- Log changes weekly for Change Advisory Board (CAB).
- Take direct lead from Project / Program Manager.
- Standardize Project methodology, templates and processes.

**Requirements**:

- 5 - 7 years of hands-on experience in network set up, migration, and refresh/upgrade projects.
- Experience working on Aruba & Cisco switches & routers, with the ability to supervise, troubleshoot, or provide technical advice when required.
- Bachelor or Master’s degree in Computer Science, Information Technology or equivalent.
- Any industry recognized IT networking certification.
- PMP Certified or Prince2 Foundation & Practitioner Certified preferred.
- Well versed with Waterfall Methodology, ServiceNow, Jira, and Google Workspace.
- Excellent communicator in English and possess great interpersonal skills

**Key Competencies**:

- Good understanding of IT Network infrastructure and systems. Exposed to a wide array of enterprise networking technologies & products.
- Led/participated in network deployment, migration, and upgrade projects remotely and on-site.
- Work well within a team.
- Acute commercial awareness of various aspects of project and operations.
- Able to work under pressure and manage multiple priorities.
- Flexible in terms of working hours and easily adaptable to different tools and ways of working.

**Job Types**: Permanent, Contract

Pay: Up to RM15,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Evening shift
- Monday to Friday

**Experience**:

- IT Network Infrastructure: 5 years (preferred)

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