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Customer Service Officer

4 weeks ago

Kuala Lumpur, Malaysia Twin Towers Medical Centre KLCC Sdn Bhd Full time

**職責：**
- 及時管理大量呼入和呼出電話。
- 處理不同的詢問時遵循溝通「腳本」。
- 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
- 當產品出現時，主動追加銷售。
- 透過加倍努力建立可持續的關係並吸引客戶。
- 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
- 參加教育研討會以提高知識和績效水準。
- 滿足個人/團隊的定性和定量目標。
- 工作職責：
- 管理和執行客戶服務櫃檯的日常運作。
- 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。
- 管理日常預約並準備必要的文件，例如總帳、表格等。
- 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。
- 管理層分配的任何其他任務。

**要求：**
- 以前擔任客戶支援角色的經驗。
- 超額完成配額的記錄。
- 良好的電話和口頭溝通技巧以及積極傾聽。
- 熟悉CRM系統和實踐。
- 以客戶為中心並適應不同的性格類型。
- 能夠同時處理多項任務、設定優先順序並有效管理時間。