Customer Service Officer

1 week ago

Kuala Lumpur, Malaysia Beautypedia Sdn Bhd Full time

**Job Overview**

We’re a vibrant beauty, wellness and healthcare company on a high growth trajectory. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer.

**Responsibilities**

Customer Journey
- To handle new customers’ registration
- Welcoming customer, serving tea, and ensuring PIC is there to serve customer
- Issuance of receipt and collection of payment
- Customer appointment management including appointment placement, confirmation, follow up, etc
- Handle online and offline customer enquiries
- Understand and learn new treatment and product knowledge (To ensure well explanation in handling walk in customers/ customers' enquiries)
- Collect Google Review
- Activate inactive customer
- 处理新客户的注册
- 欢迎客户，端茶，并确保PIC在那里为客户服务
- 发放收据和收款
- 客户预约管理，包括预约安排、确认、跟进等
- 处理线上和线下客户咨询
- 了解并学习新的治疗和产品知识（以确保可以很好地处理现场客户/客户咨询）
- 收集谷歌评论
- 激活不活跃的客户

Admin Task
- To handles and in-charge on the POS system
- Check daily commission and execution claim (ensure is correct)
- Complete daily invoicing and service redemption
- Search (slot in/ slot out) customer files
- Stock management for retail and salon which includes, ensuring enough inventory, and re-ordering when necessary
- 负责POS系统
- 每天检查门店的电子邮件
- 检查每日佣金和执行记录以确保准确
- 完成每日发票和服务兑换
- 搜索客户档案
- 检查每日销售和交易报告，并发送给财务部门
- 零售店和沙龙的库存管理，包括确保有足够的库存，并在必要时重新订购

Outlet Hygiene and Outlook
- Prepare teapot, cups & sanitize all area
- Lead outlet tour if necessary
- Making rounds and ensure all treatment rooms are always tidy and clean as per SOP
- Ensure customer shoe rack and IBA lockers cleanliness
- Switch off all lights, heaters, power outlet and close outlet door during closing
- Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc
- 准备茶壶、杯子并消毒所有区域
- 如果需要，带领参观门店
- 巡视并确保所有治疗室始终整洁干净
- 确保客户鞋架和IBA储物柜的清洁度
- 在关门时关闭所有灯光、加热器、电源插座，并关闭店门
- 必要时与清洁工联系，就卫生、杯子清洁、毛巾等事项进行沟通

Room Preparation
- Ensuring rooms are prepared before appointment time, with necessary consumables equipped
- Ensuring rooms are cleaned after execution is done, and liaise with cleaner to clean up
- Ensuring machines are in proper order, and managing any machine breakdown or maintenance
- 确保在客户预约时间之前准备好房间，并配备必要的消耗品
- 确保在服务完成后，与清洁工联系清理房间
- 确保机器正常运转，并管理任何机器故障或维护

Internal Communications
- Arranging execution sessions for Masseur, Beautician, Consultant
- Rotating new cons for salesperson
- Reminding staffs on their next day appointments
- Brief treatment room SOP
- 安排按摩师、美容师、顾问的服务执行
- 为销售人员轮换新的销售产品
- 提醒员工他们的第二天预约
- 简要介绍治疗室SOP

**Working Hours**: 

Rotational shift with 6-days work week including weekends and public holidays (5 days off per month)

轮班制，每周工作6天，包括周末和公共假期（每月休假5天）

**Requirements**:

- At least 1 year of working experience in the related field
- Proficiency in both written and spoken English; ability to speak multiple languages (e.g. Mandarin, Cantonese) will be an added advantage
- Proficiency in MS Office
- Organized with strong problem-solving skills and communication skills
- Great passion towards the customer experience, beauty, wellness and healthcare industry
- 至少1年相关领域的工作经验
- 精通书面和口头英语；能够讲多种语言（如中文、粤语）将是一个额外的优势
- 精通微软办公软件
- 有组织、具有较强的解决问题能力和沟通能力
- 对客户体验、美容、健康和医疗保健行业充满热情

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- How long is the notice that you required to serve for current employer if any?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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