Salesforce Administrator

7 days ago

Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

**The Opportunity**

An exciting opportunity awaits in ASW - we are in partnership with rapidly expanding Australian end-to-end payments and rewards solutions customized to meet the requirements of business owners. Join us in shaping the future of our business operations.
As a Salesforce Administrator, you'll spearhead the enhancement of our CRM and Telephony system, responding to the growing significance of Salesforce in every facet of our business. Collaborating closely with internal teams, your primary focus will be on the technical dimensions of Salesforce administration, development, and ensuring data integrity.

**Key Responsibilities**:

- Daily Maintenance & Troubleshooting:

- New user setup and ongoing user permissions.
- Handling support cases from staff users.
- Resolving login issues, isolated data issues, record ownership changes, flow assistance, and more.
- Address issues with user Salesforce instances, records, and activity logging.
- Development & Enhancement:

- Migrate existing code (e.g., Lead round robin) from Apex to Flow.
- Refine and develop user interfaces for optimal UX.
- Engage in code-heavy configurations as needed.
- Manage and improve Salesforce Chat, Partner Portal, and other integral systems.
- Data Integrity & Management:

- Ensure data accuracy and address record de-duplications.
- Review field-accessibility, profile management, and sharing settings.
- Enhance data security and permissions.
- Project & Change Management:

- Collaborate with technical teams, especially concerning the Pay-Salesforce API.
- Ensure a systematic deployment process, utilising the “sandbox > UAT > Production” methodology.
- Document all changes and implementations in Atlassian (Jira or Confluence) for efficient change management and dependency testing.
- Spearhead ongoing and future projects, ensuring all are aligned with business needs.
- Integration & Expansion:

- Oversee integrations, such as with Genesys and GreenID.
- Explore and implement new Salesforce features and capabilities.
- Ensure the system aligns with third-party offers and collaborations.

**Skills, Experience & Qualification**
- Salesforce Administrator and Developer accreditation.
- Proficiency in Salesforce Configurations, Apex, and Flow.
- Familiarity with Atlassian tools, including Jira and Confluence.
- Understanding of data security and permissions in Salesforce.
- Ability to work collaboratively and communicate effectively with technical and non-technical stakeholders.

Desirable Skills:

- Prior experience in telephony systems, especially Genesys.
- Knowledge of data structures, such as Mongo or PostGres

**ASW Offers**
- We are experts in International Talent Partnering. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of clients.
- In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
- Get global access to Learning & Development programs.
- Great work-life balance.
- Competitive remuneration.
- Excellent medical benefits.
- Great Paid Leave entitlements.
- Company parties/events, future travel opportunities, and other exciting activities.
- Ongoing career opportunities.

LI-JS1

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