Salesforce Consultant

4 months ago


Kuala Lumpur, Malaysia DKSH Corporate Shared Services Centre Full time

About DKSH
DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.
Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It’s Great to Work at DKSH
Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job Summary
We are seeking a detail-oriented, organized, and skilled Salesforce practitioner to join our team. You will be required to manage Salesforce projects, including implementations, enhancements, and customizations to drive business effectiveness and growth. General Responsibilities
Salesforce Configuration and Enhancement
Conduct thorough testing and ensure quality assurance of system changes before deployment.
Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.
Review, enhance and incorporate potential improvements.
Work collaboratively with functional manager to facilitate business process owners' needs, communicate design solutions to maintain business operations.
Identify potential issues/gaps, drive resolution to avoid customer impact and facilitate continuous improvement.
Participate in data clean-ups as required to ensure a smooth experience for end users.
Process Improvement
Work closely with stakeholders, administrators, and developers to gather information and create documentation for key areas of our Salesforce orgs and integrated systems.
Develop user guides, standard operating procedures (SOPs), and system documentation to support business and enhance understanding.
Service Management
Review, triage and resolve issues raised by end users.
Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes. Functional Skills and Knowledge
Proven experience in Salesforce configuration, customization, and data management.
Advanced knowledge of Salesforce Flow and Sharing Model.
Experience with agile methodologies preferred.
Self-motivated and proactive, with the ability to work independently and prioritize tasks.
Salesforce certifications (such as Salesforce Certified Administrator) are a plus.
An ability to quickly learn and understand business processes and how they are effectively digitalized.
Experience working in Technology industry and a shared services environment with stakeholders in multiple countries would be a plus. Soft Skills
A passion for working with Salesforce.
Communication and presentation skills.
Analytic thinking and problem solving.
Detail and process oriented.
High affinity with technology, innovation, and change.
Ability to work independently.
Ability to collaborate effectively with diverse teams. Education
Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field. Work Experience
2+ years of experience as a Salesforce Administrator or similar role on the Salesforce platform.


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