Salesforce Functional Manager

3 weeks ago

Kuala Lumpur, Malaysia DKSH Full time

**Location**:Kuala Lumpur, MY, MY**Job Function**:Information Technology**Requisition Number**:153693**Description**:
**Essential Responsibilities**
- Salesforce Configuration and Enhancement- Collaborate closely with product owners and business users to gather a clear understanding of business objectives and processes.
- Create functional specifications that align with Salesforce best practices and business objectives.
- Configure Salesforce to meet business needs, including customizations, automation, and data integrations.
- Conduct thorough testing and ensure quality assurance of system changes before deployment.
- Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.
- Documentation Management- Work closely with stakeholders, administrators, and developers to gather information and create comprehensive documentation for our Salesforce orgs and integrated systems.
- Document existing configurations, customizations, workflows, and data models to ensure a clear understanding of the systems' architecture.
- Develop user guides, standard operating procedures (SOPs), and best practice documents for various business processes.
- Continuously update and maintain the documentation repository to ensure accuracy and accessibility.
- Data Analysis and Reporting- Analyze data from various systems and Salesforce orgs to identify trends, patterns, and insights.
- Develop meaningful reports and dashboards to provide stakeholders with actionable information for decision-making.
- Identify data quality issues and work with relevant teams to implement data cleansing and data governance practices.
- Task Management and Prioritization- Collaborate with cross-functional teams, including developers, testers, and stakeholders, to define and prioritize project tasks in alignment with Agile principles.
- Participate in Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, actively contributing to the team's understanding of project requirements and progress.
- Break down complex project requirements into smaller, actionable tasks, ensuring clarity and feasibility for the development team.
- Create and maintain the product backlog, continuously refining and prioritizing user stories based on business value, dependencies, and feedback.
- Work closely with the Product Owner to ensure that requirements are well-defined, prioritized, and ready for development.
- Facilitate discussions to resolve conflicting priorities and dependencies, ensuring efficient task allocation and resource utilization.
- Provide regular updates on task status and velocity to stakeholders, promoting transparency and facilitating effective decision-making.
- Collaborate with the development team to address any questions, clarify requirements, and provide guidance on task execution.
- Project Management- Support Salesforce enhancement projects by assisting in project planning, coordination, and monitoring.
- Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.
- Assist in risk identification and mitigation strategies to ensure successful project outcomes.
- Provide regular project status updates and communicate effectively with stakeholders.

**Job requirements**
- Functional Skills and Knowledge- Ability to create comprehensive documentation using modern practices and methodologies.
- Proven experience in Salesforce configuration, customization, and data management.
- Familiarity with Salesforce CPQ, Flow and sharing model. Experience with Salesforce CRM Analytics (Tableau) and Account Engagement (Pardot) would be a plus.
- Experience with agile methodologies and tools (Jira).
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Salesforce certifications are a plus.
- An ability to quickly learn and understand business processes, identify and challenge inefficiencies within them and understand how they are effectively digitalized.
- Experience working in FMCG, Healthcare or Technology industries and a shared services environment with stakeholders in multiple countries would be a plus.
- Soft Skills- A passion for working with Salesforce and associated technologies.
- Communication and presentation skills.
- Interpersonal and consultative skills.
- Facilitation skills.
- Analytic thinking and problem solving.
- Process modelling.
- Detail and process oriented.
- High affinity with technology, innovation, and change.
- Ability to work independently.
- Ability to collaborate effectively with diverse teams.

**Education**
- Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.

**Work Experience**
- 5+ years of experience in a senior Salesforce functional role.

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