Application Support

Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

**Application Support Manager** **Responsibilities** - Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team achievement of SLA targets, Customer Satisfaction, and...

**Open to Malaysian local only** **Job Scope** - 6 years and above - To Prepare Test script & test plan (follow STLC) - To perform testing & troubleshooting in SIT & UAT environments - To support end to end production batches **Requirements**: Skill Set - Oracle PL/SQL - Oracle SQL **Preferable Skill Set**: **Job Type**: Contract Contract length: 12...

Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong, KL Working Days / Time : 8.30am - 5.30pm / Mon - Fri Job summary Responsibility - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product features. -...

Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

**Key Responsibilities**: Builds productive internal/external working relationships by having close follow-up and collaboration with IT partners. Applies sound judgement and escalates where necessary. Provides clear and regular communication to co-workers via oral and written communications To assist team members on daily routine task for support and...

Job Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth. Analyze and provide technical application backup and support. Performs ongoing activities to maintain and enhance overall system performance. Responsible for setting customer expectation and escalate issues to a higher level or inter departments...

Good problem solving, analytical, synthesis, system thinking and solutioning skills - Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders - Strong influencing skills to achieve alignment up and down the organization - Proven result-oriented person with a focus on...

**Responsibility** - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. - Follow up closely with customers to ensure full resolution of issues. - Deployment of service releases, patches, requests and customizations. - Compiling documentation related support calls, resolutions, and follow-ups with...

**Qualifications and Skills**: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Proven experience as an Application Support Engineer or in a similar technical support role. - Familiarity with ITIL framework and best practices in IT service management. - Knowledge of scripting languages...

Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design appropriate metrics for reporting on key performance and quality indicators,...

**Job Title : Application Support Analyst** **ROLE PURPOSE**: **Formulate, design, develop, implement, maintain and support mission-critical payment, settlement, depository, clearing and capital market systems to serve the key functions of the following stakeholders**: â-ª Real-time gross settlement, securities depository, and securities corporate...

Opening with an asset management firm in Kuala Lumpur. Good benefits and bonuses. **Responsibilities**: 1. First-Level Support: - Provide prompt and courteous assistance to users, guiding them through issue resolution. - Document and track support requests, ensuring accurate and thorough record-keeping. 2. Technical Troubleshooting: - Collaborate with...

**Industry: Information Technology & Services** **Location: Bangsar South, KL** **Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)** **Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. - Follow up closely with customers to ensure full resolution of...

**Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

**Type of Role: Application Maintenance/ Production Support (L3)** - Troubleshoot - Able to operate in multitask requests - Managing Warranty Period in previous job experience - End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions. - Collaboration with other pillars to drive and facilitate collaboration...

**Type of Role: Application Maintenance/ Production Support (L3)** - Troubleshoot - Able to operate in multitask requests - Managing Warranty Period in previous job experience - End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions. - Collaboration with other pillars to drive and facilitate collaboration...

We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling...