Customer Relationship Executive 5 Working Days

13 hours ago


Johor Bahru, Malaysia Nala Groups Full time

**Job ID: 34121 ZW - C(F40)M**

Position : Customer Relationship Executive

Salary Range : SGD2,200 - SGD3,200

Working Hours : 9hrs per day

Working Day : 5 days working days (2 days off on weekdays)

Working area : Singapore - Upper Thomson Road

**_ Company Background:Education Center_**

**_Handle Customer Services functions such as:_**
- Provide course consultation to prospective customers
- Convert customers’ enquiries into actual enrolments
- Support existing customers on admin and curriculum matters
- Support centre teachers on admin and curriculum matters
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress

**_Handle Operational duties such as:_**
- Review workflows and processes, discuss and take corrective actions to better them
- Coordinate and facilitate classes to ensure smooth running of all classes
- Assess, utilise and manage the Student Management System
- Process students’ enrolments and study material requirements
- Ability to work on weekends and public holidays

**Requirements**:

- Experienced with Customer Service industry before be more advantage
- More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
- Good Interpersonal skills & Team Player
- Effectively bilingual in English & Mandarin (Both write & spoke)



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