Sales Support Analyst

2 weeks ago

Penang, Malaysia Clarivate Full time

About You-
- Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage- Solid business acumen of business transactions and end-to-end sales processes.-
- Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.- Ability to listen effectively and obtain necessary information in order to do transact successfully within the business sectors.- Strong organizational skills.- Ability to work in a team environment as well as independently with minimum supervision.- Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions.

It would be great if you are...- A Sales Operations professional understanding the basic roles and responsibilities- Problem solver within sales order process, billing systems, incentives, contract management, business policies- A professional, dedicated and customer focussed service to all queries received from all stakeholders- A strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.- Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions.

What will you be doing in this role?- Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.- Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions- Provide a professional, dedicated and customer focussed service to all queries received from all stakeholders- Interpret requests, analyse results and provide support that adheres to customer contracts and Clarivate norms- Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues.- Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail- Ensure that the steps taken comply to the steps outlined in the Quote administrator runbook. Contribute and evolve Quote administrator Runbook.- Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption- Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.- Manage assigned cases and drive performance based upon metrics.

About the Team

The Sales Support team is about supporting and enabling frontline sales teams to sell more efficiently and effectively by providing strategic direction and reducing friction in the sales process. To do this, sales ops fulfills both strategic and tactical functions. We work with most of the other support functions within Clarivate.

Hours of Work

This is a full-time permanent position with rotational shift pattern - AMERICAS and EMEA timings.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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