![THE UPPER HOUSE](https://media.trabajo.org/img/noimg.jpg)
Guest Service Associate
3 weeks ago
**Job description**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Ensure proper credit, check-in, check-out and cash handling
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Assist in Front office operation
- Demonstrate a high level of customer service at all times
- To greet all guests in warm and friendly manner
- Response to any phone calls from guests in a polite manner
**Job Requirement**
- Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
- Positive attitude, initiative, multitasking, non-calculative and work with mínimal supervision
- Good command of spoken English is essential
- Ability to communicate in Mandarin will be an advantage
- Strong disciplines, commitments, and self-initiative
- Able to work independently and as a team
- Good communication and interpersonal skill
- Hardworking, committed and responsible
- Pleasant personality with a friendly approach
- Required to have own transport
**Benefits**:
- EPF & SOCSO
- Medical benefits
- Training provided
**Salary**: RM1,500.00 - RM1,600.00 per month
**Education**:
- STM/STPM (preferred)
**Experience**:
- Hotel: 1 year (preferred)
- Guest Service Associate: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
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