Representative - Customer Service

3 weeks ago

Malaysia Orica Full time

**About Orica**:
At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

**About the role**:
Customer Service Representatives provide a constantly high level of personalised and professional service that exceeds expectations through results. CSRs are responsible for a portfolio of customers which they maintain by placing orders, resolving issues, and meeting the demand from both internal and external customers. This portfolio is designed per customer geographical location which is closely aligned with the Commercial Team's structure. The CSR works within an environment where procedures and policies are maintained to support their role.

**What you will be doing**:

- Understand the customers’ business and their needs.
- Communicate via phone and other means with customers on a regular basis building strong relationships.
- Supply Safety Data Sheets to customers requesting information on safe handling and use of supplied products
- Achieve a broad understanding of the Explosives Code (transportation of explosives) for the relevant area.
- Participate in SHEC initiatives and safety meetings where applicable or as requested
- Ensure all orders are processed and confirmed to the customer with a sales order confirmation. Orders must have a valid customer purchase order reference.
- Actively communicate with customers.
- Minimise credits as a result of CSR error.
- Assist Cyanide and Emulsion schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable.
- Communicate to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment; including receipt of purchase order numbers, delivery or product issues and pricing.
- Manage invoicing and workflow by completing daily processing, weekly and End Of Month processing. Communicate to the Customer Service Supervisor any concerns that could result in potential delay of invoicing.
- Completion of weekly matrix.
- Understand and utilise reporting in SAP to ensure real time invoicing is completed by processing all Products and Services provided by Orica.
- Manage the end to end Sales Cycle Process from order to delivery and invoicing.
- Assist in the resolution of claims and disputes, building relationships with the Credit and Collection team.
- Order Planning: Ensuring that orders are delivered on time to customers. In case there is an issue, addressing the same by ensuring sufficient availability of products, delivery trucks and manpower. This will be achieved by keeping a close coordination with Operations and Commercial Team

**What you will bring**:

- Excellent communication skills
- Service industry related qualifications are advantageous
- SAP Experience
- Advanced Microsoft Excel skills
- Knowledge in Planning

**What we offer**:
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

**We respect and value all**:
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

  • Customer Services Representative

    4 weeks ago

    Kuala Lumpur Sentral Kuala Lumpur Kuala Lumpur Malaysia 50470 VDart Malaysia Sdn Bhd Full time

    DUTIES AND RESPONSIBILITIES: Primary Job Functions: • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy...

  • Japanese Customer Service Specialist

    4 days ago

    Malaysia Monroe Consulting Group Full time

    **Japanese Customer Service Specialist**: - **Sector**: Monroe Information Technology - **Contact**: Shawin Kaur - **Client**: Monroe Consulting Group - **Location**: Malaysia - **Salary**: Negotiable - **Expiry Date**: 07 July 2024 - **Job Ref**: BBBH439994_1712540628 Executive recruitment company Monroe Consulting Group Malaysia is currently recruiting...

  • Korean Customer Service Specialist

    4 days ago

    Malaysia Monroe Consulting Group Full time

    **Korean Customer Service Specialist**: - **Sector**: Monroe Information Technology - **Contact**: Shawin Kaur - **Client**: Monroe Consulting Group - **Location**: Malaysia - **Salary**: Negotiable - **Expiry Date**: 07 July 2024 - **Job Ref**: BBBH439993_1712540830 Executive recruitment company Monroe Consulting Group Malaysia is currently recruiting for...

  • Sales Representatives #FreshThisWeek

    4 weeks ago

    Malaysia Universal Trio Employment Full time

    Selling services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.Negotiating with leads and using persuasion techniques to...

  • Sales Representative/Executive

    4 days ago

    Malaysia SLS Bearings (Malaysia) Sdn Bhd Full time

    As a Sales Representative, you will be responsible for promoting and selling our company's products or services to customers. Your primary objective will be to achieve sales targets, build a strong relationship with the clients, handling client's complaints and resolve them in a timely manner. You should have excellent communication and negotiation...

  • Sales Representative/Executive

    4 days ago

    Malaysia SLS Bearings (Malaysia) Sdn Bhd Full time

    As a Sales Representative, you will be responsible for promoting and selling our company's products or services to customers. Your primary objective will be to achieve sales targets, build a strong relationship with the clients, handling client's complaints and resolve them in a timely manner. You should have excellent communication and negotiation skills to...

  • Sales Representative

    3 days ago

    Malaysia Baba Products (M) Full time

    **Date**:1 Aug 2023 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly. Ensure vehicle maintenance of the designated lorry assigned and to assist Sales Representative when required. **Job Description (List of task carried...

  • dhl frontliner service point

    3 weeks ago

    Malaysia DHL SERVICE POINT Full time

    We're looking for young talents to be our front liners who provide customer with prompt services, quality of service and products as well as to maintain a SOP (Standard of Procedure) and comfortable store environment. Preferably someone who is cool, fun, crazy, with great passions for coffee & food.To deliver friendly, efficient customer service and a warm,...

  • Customer Service

    2 weeks ago

    Malaysia Talentvis Malaysia Full time

    Your roleCustomer service specialists provide prompt, professional, and accurate responses to telephone inquiries from our customers. They build positive business relationships with all customers by listening, interpreting, and responding on a timely basis.Your TaskOur customer service specialists have several responsibilities:1. Research and respond to...

  • Customer Service

    2 weeks ago

    Malaysia Talentvis Malaysia Full time

    Your roleCustomer service specialists provide prompt, professional, and accurate responses to telephone inquiries from our customers. They build positive business relationships with all customers by listening, interpreting, and responding on a timely basis.Your TaskOur customer service specialists have several responsibilities:1. Research and respond to...

  • Sales Representative/Sales Associate

    2 weeks ago

    Bangsar South Kuala Lumpur Kuala Lumpur Malaysia 59200 Wiki Labs Sdn Bhd Full time

    Commercial sales representatives represent companies to sell various goods and services to businesses and other organizations and provide product specific information as required.Tasks include –Soliciting orders and selling goods to retail, industrial, wholesale and other establishments;Selling equipment, supplies and related services to business...

  • Sales Representative/Sales Associate

    2 weeks ago

    Bangsar South Kuala Lumpur Kuala Lumpur Malaysia Wiki Labs Sdn Bhd Full time

    Commercial sales representatives represent companies to sell various goods and services to businesses and other organizations and provide product specific information as required.Tasks include –Soliciting orders and selling goods to retail, industrial, wholesale and other establishments;Selling equipment, supplies and related services to business...

  • Customer Service

    3 weeks ago

    Malaysia Scicom (MSC) Bhd Full time

    The PositionThe Executive – Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin.The...

  • Customer Service Executive

    4 weeks ago

    Malaysia Deugro (Scandinavia) Oy Full time

    The deugro group is a globally active company serving the projectlogistics industry. Counting 1,200 employees worldwide in more than 40countries, we are a true global network of logistics experts—for road and rail,ocean and air freight. We set the courses of tomorrow—today. deugro is the first company of the deugro group. Since 1924, ithas been the...

  • customer service

    1 week ago

    Malaysia CELEBRITY AND STAR HAIR RESOURCES Full time

    Responsibilities· Explain and suggest services and products.· Handle customer inquiries.· Able to work on weekends, as off day is on weekday.· Junior and Senior positions available.Please contact Mr Ganesan for detail 019xxxxxxx

  • customer service executive

    2 weeks ago

    Malaysia Daythree Business Services Full time

    As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services.Your main duties will include:Handling customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints and issues effectively, aiming for...

  • Customer Service Consultant

    2 weeks ago

    Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

    As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop. Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.Responsible in handling customer information, monetary transactions, handsets and ensuring proper control,...

  • Customer Service Consultant

    6 days ago

    Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

    Join our team as a Customer Service Consultant where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond. IYour contributions will be pivotal in shaping our organization, as we continually strive for excellence. We seek individuals with ambition, eager to grow within this stimulating and fulfilling...

  • medical representative #freshthisweek

    4 days ago

    Malaysia ESSENTIQ PHARMA SDN BHD Full time

    Job Title: Medical Representative*Job Type: Full TimeWork Mode: RemoteLocation: MalaysiaJob Description:The job scope falls under sales & marketing of pharmaceutical & nutraceutical products. We are seeking a dynamic and motivated individual to join our team as a Medical Representative. In this role, you will be responsible for promoting and selling our...

  • Customer Service Officer

    3 weeks ago

    Malaysia AGENSI PEKERJAAN ADNEXIO SDN. BHD. Full time

    Roles & Responsibilities:Deliver fair outcome to our customers and ensure the quality of service in placeActively share customer feedback to internal departments to improve the customer experienceActively respond to the feedback received from the social mediasWork with internal teams to ensure the pre & post service for all products are in...