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IT Technical Support
1 month ago
**IT TECHNICAL SUPPORT**
**DESCRIPTIONS**:
**Technical Assistance and Troubleshooting**:
- Diagnose and resolve hardware, software, and network issues efficiently.
- Provide step-by-step technical support to employees and clients.
**System Maintenance and Updates**:
- Perform regular maintenance tasks such as software updates, system backups, and optimizations.
- Ensure all IT systems are functioning smoothly and securely.
- Proactively monitor systems to prevent potential issues.
**Network and Security Management**:
- Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.
- Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.
- Coordinate with network specialists for complex network issues and upgrades.
**Documentation and Reporting**:
- Create and maintain detailed documentation of technical issues, resolutions, and IT processes.
- Maintain an accurate inventory of IT assets, including hardware and software licenses.
- Generate regular reports on support activities, system performance, and security incidents.
**Hardware and Software Management**:
- Ensure all equipment is properly configured and maintained.
- Coordinate with vendors for warranty claims, repairs, and support services.
**Customer Service Excellence**:
- Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.
**REQUIREMENTS**:
- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level 5.
- Proven experience in IT technical support or a related role.
- Strong knowledge if Windows and Mac operating systems.
- Familiarity with troubleshooting hardware, software and network issues.
- Excellent problem-solving and communication skills.
- Customer-oriented with a strong commitment to providing high-quality support.
- A+, Network+ or similar IT certification are a plus.
- Ability to work effectively both independently and as part of a team.
**Job Types**: Full-time, Permanent, Internship, Fresh graduate
Contract length: 3 months
Pay: From RM1,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Klang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Experience**:
- IT support: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa Melayu (preferred)
**Location**:
- Klang (preferred)
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